Big Sandy Superstore — Attraction in Cape Girardeau

At the beginning of April 2021 my husband and I were informed that the couch we would be purchasing that day would be eligible to be delivered at the beginning of May 2021. We were excited! It was everything we had wanted! Unfortunately there was no contact from the sales agent and it continued to be a guessing game of when our couch would arrive. I had to call and text on multiple occasions for an update on our order. Which I have all the calling history and records of text messages. With every call or text there was always something “unexpected” to come up. With the very last update we were told that it’s more like the beginning of July that we could expect our couch to arrive at their warehouse, not even at our house… As great frustration set in we decided to completely cancel our order as it was not worth the stress anymore. Along with the fact that our baby is due at the end of July and I refuse to not have a couch. Then as we called to speak to a manger that we were never placed in contact with before that time because “the sales agent takes care of everything” it was brought to our attention that the sales agents should be in contact with the buyer at least every 2 weeks, according to their “policy.” Basically this review is to warn all the customers that what happened to me should never happen to anyone. It is absolutely a ridiculous game that we had to play with this company and if anyone would ask me if I would recommend them, the answer is no. The products quality does not add up to the problems faced when it actually comes down to getting the product in. Also, I am not naïve and I know Covid is a thing but its been around for over a year now, become adaptable. Very disappointed in the service and overall the entire experience of couch shopping...

Horrible experience. Terrible customer service. Had this not been the only place I could find the furniture piece I was looking for, I would have left and NEVER been back. From the moment my small son and I walked into the store not one person acknowledged us. 3 associates walked past us and didn’t even speak a word. We walked the entire store from end to end (even the outlet portion) and half way up again and NOT ONE person offered to help us!!! At least not until I walked by the counter area and passed all the employees literally sitting on a couch. As we walked by, I very loudly yelled, “Man I guess these guys don’t care about their commission because they sure don’t want to help anyone. They are all too busy sitting on their butts talking.” And I walked away. Then and only then did an associate finally ask me if I needed help. We were there for almost an hour before anyone acknowledged us… that’s ridiculous and unacceptable. Then when I asked the man if I could see the table without the leaf, at first he acted as if it was too much trouble but ultimately did. The associate did say, “I’m sorry no one helped you” but that was it. He didn’t sound very sincere nor did he did tell a manager or anything. I really hope this item is worth it. At this point, we won’t be back, which is a shame because we will be purchasing more items in a few months. And they had a really...

We've had such a great experience at Big Sandy Superstore in Cape Girardeau, thanks to Katelyn, who has been an absolute pleasure to work with. From the moment we first met her while purchasing our first set of Purple mattresses, she’s been kind, knowledgeable, helpful, and always greeted us with a smile. She even remembered us when we returned—such a nice personal touch that really stood out!

We recently went back to exchange for a slightly softer Purple mattress, and Katelyn made the entire process quick, smooth, and completely stress-free—something I was honestly dreading. She walked us through everything with patience and professionalism, and even applied any available discounts to help us save money. She needed to double-check a small detail and promised to follow up—and sure enough, she got back to us promptly with the answer. That kind of follow-through is rare and so appreciated.

The entire staff we interacted with were also incredibly friendly and welcoming. With the mattress in stock, we were pleasantly surprised to learn that delivery would be happening the following week!

Highly recommend this location—not only for their quality products but for the top-tier customer service. Katelyn truly went above and beyond, and we’re very thankful...