Asian Massage-Spa — Attraction in Carlsbad

So there are 2 locations that belong to this spa...this one and one over off of Oceanside Blvd and the I-5. Each time I make an appointment, the guy that answers the phone always wants us to go to the Carlsbad location, although, I much prefer the one in Oceanside. I do enjoy the massages we get since they seem to be the only spa that will give you every minute you pay for, but their biggest downfall is the lack of communication. Our last massage we got was absolutely horrible. My husband and I always get a couples massage, so we can be in the same room. When I first called to see if they had 2 masseuses to walk on our backs, I was told that there was but was told to use the Carlsbad location. I don't like this location because the rooms are smaller and the girls are always bumping the tables. I said fine and when we showed up there, he then tells us that walking bar is not available, but the girls would use their knees. Our massage was for 90 minutes but during the entire time, the girls were horrible rough on us. MASSAGES SHOULD NEVER BE PAINFUL!!! I kept telling the girl that it was too hard and she would ease up, then turn around and do it hard again. I don't think masseuses should have long nails either...she scratched up my back and due to her fingers being so skinny, she bruised my entire body. Another problem they have is that they tend to leave you completely exposed to the point where you feel so vulnerable. I believe this will be our last time at this location. I honestly feel the girl that worked on me didn't even know what she was doing. They both seemed mad that they were getting paid and I didn't even want to tip them, but gave them half of what I normally tip. We'll not visit this...

This place is a rip off. On their flyer it says 10 percent off for military. I asked prior to the massage and the lady said yes, she would honor the discount. I did the 120 min massage for 79.99. Once it was time to pay, the guy charged me 80.00 and told me to give the women the rest for a tip. I showed him my ID card and he would not honor the 10 percent discount. I paid with a 100 dollar bill and he kept telling me to give the rest to the lady after he wouldn't honor the discount that was advertised. I did tip the lady because the massage was ok, but I will NEVER go back to this the place again. The manager is rude and once you confront him, he acts like he doesn't speak English. Stay away from this place!

In response to the manager, You are RUDE and the flyer with the information is in your store. You DID solicit the tip and you did not honor the discount on the flyer in your store. Bad business! I recommend everyone stay away from this place. There are many other massage places in the area that are...

Prejudice against Black Americans. I was a walk in appointment. I called prior to make sure they had time for a walk in. The man I spoke with at the front desk seemed nice when I chose the service (reflexology + 90 combo massage). Price was good, $80. The man asked me to pay for my service upfront, while the sign next to him asked customers to “ pay after service to ensure quality massage”. I asked for clarification as to why I was paying prior to the massage (I have never paid prior to any service hair, nails or massages). He stated it was due to Corona Virus protocol regardless of the sign. I paid anyway and received a very lackadaisical massage even after asking for more pressure and suggesting my focus points. After my massage, I headed down the hallway and noticed he did not ask for the new walk in customers who were not my same skin tone to pay ahead of service. Definitely racial prejudice and stereotyping of Black Americans. Will not be...