Tech Doctors — Attraction in Carpinteria

I bought a MacBook Pro at the end of 2019 on sale at Costco knowing that I wouldn't use it for a while. My then 8-year-old version worked fine but I figured it was time to get a backup for when my old one gave out. I didn't use the new laptop for about a year and when I did, it worked great for about 6 weeks, then died. I had not purchased Apple Care (something I have always done in the past) because I wasn't sure when I would be using the new MacBook. Plus, I have never had an issue with any of my Apple laptops since I bought my first one in the late 1990's , so thought it was a safe bet to forego the insurance.

After no one at Apple Support could help over the phone or via a chat, I took the MacBook Pro to the Apple Store when it reopened, but none of the local Geniuses could get it started and said it would need to be sent in for repair and would cost between $500 and $600, more than I could afford or wanted to invest in a computer I had barely used. I talked to a local Mac tech, who also could not figure out what was wrong and recommended I send it to a place in NY that would probable be able to fix it for a half of what Apple had quoted me.

I didn't do anything after that for about a year since my old laptop still works fine, but was in Carp recently and thought I would give Tech Doctors a try. I had been quoted $45 to have Paul or Henri look at it and hopefully diagnose it. So, I dropped it off with Paul and by the time I got home in Santa Barbara, he called and asked for passwords. A short time later, he called back to say it was fixed. I don't think it was even an hour between the time I left my laptop with Paul in Carp and when he let me know it was working. When I asked how much I owed him, he said just the $45 I had been quoted earlier. He was professional, polite and friendly. Could not have been nicer. And he is a true...

I had a time deadline for a trip and my computer wasn't holding a charge well. When I went in to Tech Doctors, it turned out that my battery was swelling. I didn't even know that was a thing. I found out that sometimes swelling batteries explode because of the changing air pressure in an airplane. They had a rental laptop for me. But the morning I was leaving on my trip, my battery came in to their office, they installed it immediately, and I went and picked it up shortly before I needed to leave for the airport. I appreciate them understanding how much I love my computer and would much have preferred to take my computer than the rental that I had from them. They were friendly, knowledgeable, and I will totally go back...

Dukky's great customer service and amazing low prices make this shop the only place to go for all your computer repair needs. When the Apple Genius Bar informed me that my MacBook Pro was considered obsolete (older than 7 years) and they could not repair it, I sought informal quotes from several vendors. I choose Dukky because of its lower price (40% less than the other Mac repair shop in town) and faster turnaround time. Dukky is also significantly cheaper than the Apple Store: several years ago Apple replaced the bottom case rubber foot at $15 each; Dukky charged only $4. Thank you, Henri, for your fine, thorough service. I will bring any future computer work, including my husband’s Dell computers,...