Boomers Palm Springs — Attraction in Cathedral City

We were extremely disappointed with our experience at Boomers. We went on New Years Eve and arrived at 5:45pm. We decided to purchase the 2 hour unlimited pass for eight of us. We talked to the staff at the counter about the pass, and she recommended this. We went on the go karts and overheard the staff talking about the park closing at 7 because of New Years Eve. We were never told this and there was no sign on the door or anywhere indicating this. So we were now getting one hour worth of time for our two hour pass.

We went back to the ticket booth to talk to staff about this. We were told that because we had done two activities already that this had paid for the pass. This was not the point, as we repeatedly told them that. We would have not purchased the pass that night and we would have gone on another day when we could actually use it for two hours. Despite this obvious point, the manager was not willing to do anything. We left the park

I later sent the park an email:

Hi there, I’ve been meaning to contact you for the past few weeks. We were very disappointed with the experience we had on New Year’s Eve.

We came at 5:45 and were a group of 8. The hours of operation indicated you were open till 8. When we chatted to the girl at ticket Center she suggested we buy the 2 hour pass, which we did.

While in line at go karts staff indicated you were closing early at 7, and that the go karts etc. would be winding down at 6:30.

Absolutely no one told us that you were closing early when we thought our two hour pass. We would have come on another day that we could actually had 2 hours.

We went back to the ticket counter to express our concerns and were told that we got our money worth cause we had two go Kart rides. This is not the point…. We would have done way more activities if we had the 2 hour time. We would have never bought the tickets and would have come back on another day.

Please advise how you are going to rectify the situation.

Thank you

I believe that it was only fair to give them another chance to rectify the situation before I posted an online review.

Three weeks later they responded to me:

Sorry to hear your time here at Boomers was disappointing. Our times can vary depending on holidays and on New Year's Eve we closed at 7pm. I recommend calling beforehand to see our hours. Due to our policy, I would not be able to provide a refund once the accumulated attraction usage exceeds two. So disappointing that they continued to make the same point. Why should I have to call for hours when I looked it up on line and it said that it closed at 8. Why would I think that I better call and double check and why would the updated hours not be posted on the front door and why wouldn't the staff tell me this when we bought this tickets. Why would I even think that they might be closing early when it isn't...

My family and I were in palm Springs for the weekend (Saturday) looking for something to do, so i Google mini golf and boomers comes up. Reviews are not good, however we decided to drive by and see the condition of the place. Looked goodish, they were not open yet so we drove up to the front gate and read the operating hours. Why are the true hours not posted on the web site? Anyway on Saturday 11am to 11pm now during the week the rides are open from 4 to 8. first of all lets address some of the negative reviews... #1 staff... the staff was helpful in accommodating our party of four. they seemed to be helping the other families as best as they could. Seemed a little under staffed but it is summer in Palm Springs. the guys outside in the 100+ ° were very nice and even let us swap out slow gocarts after our first race. #2. Mini golf. 3, 18 hole golf courses (not mentioned on their web site) good condition, 3 stars, and obvious signs of renovation. #3 bumper boats. Should be used /played first before golf or bumper cars in 100+° weather. Squirting guns but very slow. Whatever, cools you off. Fountains broken...worker said fixed soon. Whatever that means. #4 go carts. Yep they are what they are. Sometimes they start sometimes they don't. Any of you that has their own lawn mower understands that. So with lack of clients in that 100° weather i understand the staffs lack of wanting to start a bunch of cars to sit idol. But after smoking my family the first race they started up a couple of other cars in hope of a little compition... didn't help. Ride car #5 or #1 #5 arcade. Most of the games were in working condition. I actually only saw 2 that were not operational. Alot of ticket type games similar to chuck e cheese. 1 party table area with the other under remodel. As clean as i would expect with a bunch of kids running around everyday. #6 rockwall. Too freaking hot but looked safe. #7 batting cage. Looked inoperable not mentioned on website or even offered in any package. So overall good experience. Prices were what we expected. Party of 4 $150 we went with the pro package @ $15 each plus waters and other unexpected expenses. Sunscrean, hat , oh and YOU will need to wear shoes to ride go carts. I had flip flops on and had to buy some from them @ $15. Hope this helps you this summer. Be...

I have never been more disapointed at a business my whole life... Boomers Cathedral city is a COMPLETE waste of time. To anyone who is considering attending this location i beg you not to. my family has been plannng this trip for over 2 months and has called multiple times AND checked the website to confirm the hours of this arcade and outdoor activities.The website AND the service desk when we called were both stating that this establishment opened at 12 and closed at 8 on weekdays. i thought this was ridiculous because by this time it was already scouldring hot, but this seemed like a fun treat at the time so i got my family ready and headed to boomers. when we got to the parking lot i was very confused at the fact that there was no employee at any f the out door rides OR golf. we walked throught the doors and it was a ghost down. i spoke to the coustomer service and i found out why. The unprofessional woman at the front desk rudely told us that the oudoor activities open at 4 but was that anywhere on the website or our 7 phone calls to the place? nope! we were very unsatisfied by the fact that more than half of the arcade games were either not turned on or broken. we were not told anything more than the time by the unhelpful service lady so we walked about the arcade to waste time and all the games were on free play so off course my children started playing but little did we know that we needed a wristband to play, tjis was not stated anywhere in the esrtablishmnt but was rudely told to us by the same service woman. My family was so disaponted by this supposidly "fun" family park. To anyone who is considering attending this place i highly suggest you not to as you will very much regret it. this is not a family fun center.. this is a...