The Barking Lot — Local services in Cathedral City

SUPER UNPROFESSIONAL. At first when I called the lady seemed annoyed that I was trying to set a grooming appointment up for my dog. Well a couple days later I received a text saying "Hello this is Monse from the barking lot confirming your appointment for tomorrow at 8:00am" I was at work and read it quickly and just took it as a friendly reminder. Well this morning is the morning of the groom and I've been in my physical therapy since 6 am. I got out around 740 to a text saying "Good morning , sorry to bother once again but just wanted to confirm your appointment for today at 8:00am. I do need confirmation since it's a before business hour appointment. Unfortunately If not confirmed by 7:15 we will cancel the appointment." No phone call or anything just a text and when I did finally answer back no answer. Why set an appointment before business hours to just complain about having to get up and work before business hours? And why be so unprofessional you don't answer the phone? I'm glad this happened because the amount of effort they put into actually making and keeping a reservation shows me they definitely won't put the effort in cutting my pups fur. I'm leaving a 1 star review because nothing about dealing with this business...

First, my appointment was Sunday and they called me 30 minutes prior to cancel. I wasn't going to reschedule but they offered Tuesday at 11am. I get there 10 minutes late and some girl tells me what she can do for me. She said she was short on time and could just bath my dog and "clean him up a bit". First off, yes I was 10 minutes late but it was my first time there and it's in the Target lot surrounded by lots of other businesses and Google maps lead me elsewhere. Plus I called and said I'd be 10 minutes late. Second, the way business works is I tell you what you are going to do for me, not the other way around. I've been to plenty of groomers and this place seemed hectic, chaotic and disorganized. Did not want to leave my dog there to be stressed out. I said no thanks and left. I can recommend Barking Beauties, every time I've been there it was peaceful, clean, organized and professional. Just thought I try somewhere else for a backup but no thanks. This business is a mess. You're there for the customer, don't tell me what you will do for me, how about you do what I...

The owner is very nice, accommodating & professional but after they replaced Mr.Bob at the desk they have now put this condescending twerp who sits there & pretends to be a policemen harassing me while I have used the self dog wash or trying to prop himself & feel important by being rude & condescending. I’ve been coming here for a couple of years now and never had any complaints about any previous staff members but this jerk is really looking to bring down Mr.Toms business with his very presence. I know others who have not complained, but just quietly stopped going because he seems to get great pleasure from finding ways to deliberately ruin the experience for any unsuspecting pet parents. What a disgrace to the barkinglot I’ll never return here until this nitwit is replaced with someone who is actually trying to be a good employee & not there for some sick twisted game of “I’ll just sit here & find ways to harass customers” pathetic, there are so many people out there who would be grateful for the...