Absolutely the worst customer service I could have ever received. Macy's is supposed to be a top line store. I have never been a customer until last year when I was looking for dresses for my granddaughter. I was convinced to open a Macy's card. I have not used this card until 1/17/20 when there was a major shoe sale. I subsequently ordered 3 pairs of shoes. One I had to have shipped to my house, another for in store pick-up. I received the home delivery shoes in 1 day. I have been waiting over a week and a half for the shoes that were scheduled for store delivery. I never received an email about their delivery to the store, but then today I receive an email that my order was cancelled because I did not pick up my shoes in time.

I called the customer service line with this issue, and the shoes were re-ordered for home delivery at the same price, but now I have to be charged another fee for shipping and wait another 2 weeks to get the product. I then called the store to complain about this matter, and was subsequently hung up on. This is not the type of service a high-end store like Macy's should provide to their customers, especially new star reward card-holders. I will never shop in this store again, and would like to add that beyond this order, I returned to get more shoes and had to wait two hours to finally make my purchases (another 3 pair of shoes) because they were understaffed. Shame on this store management for allowing such shoddy service, which was not the in-store associates fault, but entirely management. Additionally, shame on the lack of support for orders and a lack of appreciation for card-holders, particularly those new to Macy's. NEVER AGAIN