Build-A-Bear Workshop — Local services in Cerritos

Cindy, the store associate that helped us stuff my daughter's teddy bear, was very kind. I would have given the store five stars but Kris, I think that was her name, kinda ruined the experience for me. I almost didn't want to buy the bear but I knew my daughter really wanted one. She initially had a bad attitude because I wasn't standing in line where the sound recording was done. Why would I be standing in line there if I didn't need to add any sound to my daughter's bear? Instead I let the family behind me use the computer and stood off to the side to wait for our turn to get my daughter's bear stuffed. That just makes a lot more sense. It really seemed like she was just taking out some frustration on me as there was this sudden flood of customers just before closing. I think the whole "stand in line" lecture was totally unnecessary. She definitely realized that too because she seemed like a completely different person when we met her at the register. Anyway, don't do...

Hear this: I’ve called 4 times today 2 pm-2:15 pm on 8/1. Each time I’ve been hung up on, which I either pressed zero as advised or waited. This tells me employees are hanging up on me due to low staff. If u can comment back , I will proceed to call another time however the cst service is not good. The prices of this store is a bit steep therefore a special occasion if we come. As of this experience, I can tell you they need better staff or management. Cerritos store - I expected more from...

This has to be the slowest and worst organized Build-A-Bear location I have ever been to. In fact it is the worst one I have ever been to. The staff is slow with stuffing and also at the checkout lines. They do not have it laid out well so customers get confused about which lines they are in. It is just an overall bad experience. We ended up just buying our bears unstuffed so that we could take them to another location where we don’t have to wait for over 30 minutes just to get a...