GameStop — Attraction in Chamblee

On 12/22/2024 I placed a Buy Online Pickup In-Store order for a PS5. On 12/24/2024 I was notified it was ready for pickup. I was traveling out of town when I got the notification at 2:22 PM on 12/24 so I called the store at 5:30 PM to cancel the order. When I checked online the status of the order said it was already picked up. That's impossible because I had never gone to the store to get it and it had only been a few hours since being notified and I was many miles away. I was told to call Gamestop Customer support to cancel the order but the customer support line told me to call the store. I called the store and they told me they filed a ticket and that the district office and corporate would look into it. I don't know why they couldn't just cancel my order and refund me because I never got it.

I continued to get emails saying please go to Gamestop and pick up the order on 12/25 and 12/27 even though the Gamestop website said I had already picked up the order (I have never picked up the order).

I went to the store today 12/28 to sort this out and had to wait for the employee to call customer support and escalated the issue to someone on customer support who said Gamestop had to internally investigate what happened and that they would have an update in about 1-3 business days. I never got my order, why can't I just get refunded? I had never been to the store until today.

Will never buy anything from...

When you visit this location, you are amongst good people. The employees are welcoming and willing to help.

They have a great pre-order midnight launch policy. If you visit the store at 6PM (6 hours before midnight launch), they administer tickets that break visitors into launch groups. Each group has 10 members and it is 'first come, first-served'. You can then leave the store and come back shortly before midnight with your spot reserved. Group #1 goes first, then Group #2 and so on. This is great for people who don't care to wait in line. For those of you who are fine with sticking around, they typically hand out prizes to award you for your patience and tenacity.

The parking immediately in front of the store is sparse. However, this parking lot is connected to the adjacent Wal-Mart. The Wal-Mart has parking in front, as well as an underground parking garage. The underground parking garage has stairs, elevators and escalators to get to the ground floor. You can then take a short walk over to this GameStop. So parking should never be an issue.

All-in-all this is my...

Hey! My name is dylan, i’m 13 and i have been looking for this Wrecker funko pop for a few months. I could not find it ANYWHERE. I would go in targets, walmarts, gamestops, barnes and nobles, literally every store that carries pops out there. And every time i’d walk out with my head hanging low, empty handed. Until i went to this gamestop. This gamestop is actually not the one that had it, but it was the one in the mall about 4 miles away from it. Anyways, when i walked in it was another disappointment, they didn’t have him. So i asked a guy named Tray (i think that’s how you spell it, sorry if i’m wrong) if they had it in the back. We had a conversation about pops, pre orders, star wars and games for literally like 20 minutes. He was so nice and so fun to talk to! Anyways he gave me some locations of the gamestops near here that had them in stock and i went to the one in the mall and after months of looking, i finally found him. By going to this gamestop i found what i was looking for in the end, and made a new friend too....