Crunch Fitness - Champaign — Attraction in Champaign

The gym itself is great! but not (some of) the front desk staff. Be careful when providing them any payment information especially for "late fees" and monitor your bank statements.

I signed up for a membership and about a week later I scan in and the lady behind the desk rudely informs me I have a late payment, I tell her this is not possible since I just signed up and even if I was charged I have auto payments set up with $ in my account. I even show her how my account has money in it and has no attempted charges from crunch. She continues to be rude and insists I pay my $45 monthly fee and a $10 late fee, but I am signed up for the $9.99 a month fee and why would I pay a late fee when its not my fault?

Eventually she gets a manager and they tell me my VISA card was declined. I don't have a VISA card so I am confused. They ask me for my bank account info and they replace the Visa card with that. They tell me it's all set now but I'm confused how this happened so I ask what the name is on the profile, and it's not my name! They somehow had connected my picture and scan code to some random persons account who did have a late payment, and then proceeded to put my bank account on their profile without ever confirming my name.... had I not asked I would have been paying for someone else's (more expensive) membership!

I hope this is not a widespread issue but reading other reviews this may explain why people are overcharged and "charged under different fake names". They should really investigate this instead of being dismissive in the replies. It seems like if someone scans in while you are setting up an account your info will merge with theirs.

I understand these mistakes happen, but the woman and the manager handled this very unprofessionally, they should not immediately panic or be rude to customers when they "have a late payment". I hope they grow from this and learn to remain kind and calm when these issues arise. It is good protocol to always confirm name when something...

The person who signed me up lied about being able to cancel via phone. They also won't send me something to cancel online even though it is 2023, because they are banking on people not coming in and cancelling via their ridiculous channels. I signed up online using a tablet and website, with a digital signature, and I somehow cannot cancel through the same channel even though I was reassured multiple times by the agent who signed me up. I don't sign up for gyms that do not allow cancelling this way, so I was blatantly deceived into thinking that option was available to me so I'd sign up. The person I called today said I could "send a letter" via snail mail. Even if that's true, I have no reason to trust it given the current state of affairs. Plus it is not what I was told. I wasn't told I can "send a letter" to cancel. I was told I could call and cancel. But the representative told me, "that's not true." I know it's not true, but then it is the case that your workers lie and then the burden falls once again on the customers who give them money to operate yet another gym that pushes the envelope on borderline fraudulent and corrupt behavior. This is just the customer side, though. From what I've heard they also retaliate against their workers and mistreat them--things like this get around. So, the people who work for this place and the people who give them money both get screwed. Workers are also coerced into harassing new members with lots of sales calls for additional services. If you're new to Champaign, this place seems nice, but keep in mind what you are getting into. This is just another reason more busy people can't live healthy lifestyles; you just can't trust the lousy businesses who provide...

I am a regular here and I been coming every day since August. I love Crunch and the staff is very friendly. I didn’t even wanna write this review, because I really like this gym, but there are some things that have been bothering me the last 2 months. First of all, as many people have stated in the recent reviews here, there are a Lot of broken machines and equipment. From both incline benches (which have been out of order for 3 months now and continuing…) to cables and other leg extension machines, you would think they would get fixed after a couple of months, but that hasn’t been the case. A major part of why I signed up for this gym and left my former gym was the sauna. Me and my friends would come here super early every morning after work and hit the sauna before and after our workouts. It’s been a month and a half since the men’s sauna got broken down, and the gym experience hasn’t been the same at all. I literally been checking every single day if it’s fixed and last week before Christmas, I was told they fixed the sauna and I actually went in that day and enjoyed a sauna session. The next day I came in only to see the note up saying the sauna is broken. I was like are they playing with me? Like it was fixed for one day after a month and a half and then it went to being broken again. It’s still down at this time and I know a lot of regulars here come for the sauna too, so it’s been a heavy disappointment so far tbh. I really like Crunch, so I really hope they read my review and act on these things quick, because a lot of people are leaving the gym because of these reasons. Hoping for a better year and a...