Denver Mattress — Attraction in Champaign

Never thought buying a mattress could be so easy! I visited Denver Mattress after going to other mattress stores in the area and the difference was immediately noticeable. I walked into a calming environment with beds set up to look how they would look in your home, they were not just mattresses crammed into a warehouse-like setting. I was politely greeted by Justin who ultimately helped me find the perfect mattress for my boyfriend and myself. I walked in a little frustrated and unsure of what exactly I was looking for, fortunately Justin was able to figure out what I wanted by asking a few questions. He proceeded to show me a couple mattresses at a time and wasn't pushy at all. I didn't quite give him a budget but he didn't take advantage of that to try sell me the most expensive bed on the floor, which was a nice change. While I was still deciding on which bed I liked best he mentioned a promotion that he highly recommends and this promotion actually wasn't a bad deal, it had mattress/pillow protectors and pillows which I would have purchased anyway. After I finally picked a mattress I liked, decided on a thinner mattress protector, and what size mattress I wanted, he answered my thousand questions about the bed sheets. Justin is definitely extremely informed and super helpful. He also didn't mind that I used two separate gift cards and a credit card to pay and changed the primary phone number last minute 😂

TLDR; I'm an annoying customer who doesn't know what she wants and can confidently say Justin from Denver Mattress Co will...

Where do I start?

I made a passing inquiry on a Tempur Pedic as Xavier took my call. It was a difficult question and he reached out to his regional and returned an answer quickly. In context I called 30 minutes to closing and he STILL got back to me!

So of course I visit the store the next day 30 minutes before closing due to my work and am asking the store how they can take my money to which not only do they have a floor model of the Active Breeze but a team member who is willing to answer my questions.

And can you believe they offered me other things that made sense with the bed set? I worked sales in my previous life and the upsell was appropriate and NOT pushy! Not only that, it hardly changed the price of the order!

Slept on the purchase to visit in Day 3 where I left work at a reasonable time. Can you believe Xavier not only took care of other customers and treated them well, but he also still had the patience to work with me til past closing AGAIN!?!?

Seriously, this was a very pleasant transaction and I am thankful for Xavier and his patience multiple times in 3 days We ended up purchasing a Tempur Pedic and Xavier ensured we had the correct one that blended price, comfort, and practicality.

HEATHER, if you read these reviews, you have a great team! I know Xavier and Justin and they are both amazing...

My husband and I went to Denver Mattress almost a year ago and met with Justin. At that time we were just looking and knowing that, Justin still spent over an hour with us answering all our questions, never pushing for a sale. This weekend, we went back and were happy that Justin was still there and spent time again answering every question. We ended up making a purchase and were so happy with how easy and quick the process was. Thank you Justin! We cant wait to start sleeping better and will make sure all our friends and family come to see you when they need a new mattress!

We went back to Denver mattress in Nov. 2021 to purchase a mattress for our guest room. Justin, the best!, was there and showed me what was in stock and in my price range. I decided on a mattress , but really liked another one that wasn't in stock. Justin checked and found that the mattress I wanted was on a truck and on its way to the store that week. Sold! Not only did I get what I wanted, but it came in just in time for our company. I appreciate Justin going rhe extra mile for us and will continue to recommend Denver Mattress to friends and...