GameStop — Attraction in Chandler

I recently visited the GameStop at Chandler Mall on a Friday night, anticipating the release of a new game I had put on hold and already paid for. Unfortunately, my experience was far from satisfactory due to the incredibly slow service.

There were consistently around ten people waiting in line, yet only one associate was working. This poor associate was running back and forth, trying to manage the crowd and fulfill all the requests. She tried numerous times to go back into the storage to look for my game, but with so many people lining up, she had to keep running back and forth. The choice was either to look for my game or see unsatisfied customers walk out, or worse, products walking out along with so many people being in the store.

This situation raises questions about the management and scheduling at this location. How can they justify having only one associate on duty on a Friday night, especially when a new game is being released? It’s an obvious peak time that requires adequate staffing to provide decent customer service.

I feel bad for the associate. She was so nice and did her best under the circumstances. I hope the management takes note of this issue and ensures better staffing in the future to prevent such unpleasant experiences for customers and...

Update had originally left them a good review but here is an updated one. —-

Ah, GameStop at Chandler Mall, where preordering a game means absolutely nothing! We shelled out our hard-earned money a month in advance, only to show up and find… nothing. But hey, who needs a game when you can have a wild goose chase instead?

The first time, we were greeted by a lone girl associate who was clearly on a mission to find our game in the back. She was like a one-woman show juggling customers and searching for our elusive game. Points for effort, at least!

Fast forward to our second visit, and the comedy of errors continues. The associate on the phone took customer service to a whole new level of uselessness, topped off with a dash of rudeness. Bravo! Now we understand why people flock to Amazon and other online stores – because dealing with this circus is just too much fun.

And let’s not forget their corporate office helpline. Spoiler alert: it’s no better. Thank you, GameStop, for a truly unforgettable experience. We’ll cherish the memories of not getting our...

My son stopped in tonight with his friends and their mother to buy a pack of pokemon cards. He was asked multiple times at the counter if he wanted to sign up for a $25 dollar membership. He's 12 years old. He politely said no, he just wanted to pay for the pokemon cards. He was continuously asked several more times (about 5 times too many) about purchasing the membership after he pulled out his wallet and the guy behind the counter saw that he was paying with a card before he was able to pay and leave. He left the store and went back shortly after because he pulled a card that he wanted and wanted to buy another pack to see if he could pull anything else. He was again, asked quite a few more times about the membership now being told he gets free this and that and he will get free pokemon cards by signing up. HE IS 12 YEARS OLD. SHAME ON YOU. Learn and pick your audience better and stop targeting young kids to earn your commission or whatever you get for anyone that signs up. He will not be allowed to return to this...