Hilton Phoenix Chandler — Hotel in Chandler

Usually I don't write reviews, but this experience as Hilton Diamond Reward member almost left me sleeping in the car.

I was moved from Doubletree Hilton hotel due to water issues, on night 1of3 of my stay. Since Doubletree was not successful to secure another Hilton hotel for me, I was advised and proceeded to call Hilton hot line and get the hotel through Customer service line. Over 40 min on the phone and I was put in to Hilton Phoenix Chandler. As I was advised by Doubletree Manager, my rate would stay the same as I was to pay $160 per night and would be awarded points for my inconvenience.

Customer service has discussed over my personal phone details with Doubletree Manager, before I left. Points were awarded right for my inconvenience.

Hilton Chandler had my reservation ready and I was able to get in to the room close to 10pm.

In the morning I noticed that an email came in that all my awarded points were used for 1st night at Hilton Chandler and also my CC is to be charged an additional $130 on top.

Stop by at front desk around 7AM next morning and explained all the situation as mentioned above. Was told that the manager would come in and check all and get back to me.

Back in the hotel around 4:30PM and noticed a VM left on the room number (not my personal phone, but a room phone) Called back to manager that left me a VM and she called right back.

Manager of Hilton Phoenix Chandler advised me that room charge is to be $220 and they will not be matching Doubletree as was promised to me by Doubletree and Hot Line CR that booked this hotel. I asked manager to call in to Doubltree so we can discuss further and was advised that she is leaving in about 15min and that the rate is to be at $220 per night for next 2 night (was to be $160 as was Doubletree original rate)

At that time I tried unsuccessfully reaching out to Doubletree manager. I told Hilton manager that I will not be paying $220 as that is not right and was basically told to vacate the room.

I packed up and left Hilton Phoenix Chandler Hotel, manager did not even come out or already left by around 5:15PM as I was leaving the hotel. No apology or any words from front desk just a simple BYE BYE.

This manager more concerned about her leaving on time, then taking care of basic duties as following up on hotel issues. As a Hilton Diamond Reward member with travels on weekly bases and spending 3-4nights a week in different hotels throughout US, this experience definitely sticks out and deserves a Negative review. Manager never reached out back or any other apology was given and will definitely is being reported to Hilton Hot Line for an investigation in to this issue.

Lost Points Lost work hours Almost slept in the car.

I ended up staying at Marriott for the next few night, which is just ok. Issue cost me over 4 hours of lost work time, and that is just mind blowing!!!

I would Highly recommend NOT to stay at Hilton Phoenix Chandler due to Management Ignorance. I would Highly recommend not to Deal with Hilton Hot Line and if issues come up, have manager handle any moves to another properties.

As far as the room goes at Hilton Phoenix Chandler, sticky carpet and horrible Management. That is all I will remember for this location. Definitely would not be coming back and would not recommend others.

I don't usually do reviews, but this Hilton Phoenix Chandler manager got me to the next level and...

I stayed at the Chandler Hilton this pass weekend October 23-26, 2025. I did not enjoy my stay here at all. When checking in the person at the front desk, she was very dry and was not informative about anything the hotel has to offer. She did not explain the breakfast hours or tell me it was a charge for breakfast, the wifi password or anything at all. She just simply asked for my identification and a card to put on file for incidentals and told me where the elevators were. She was not welcoming and did not make me feel excited for my stay with them. Even though it made me feel a way I still proceeded to my room with my friends and decided to not take things personal and just assume maybe she was having a bad day. The second day me and my friends decided to go explore and do some shopping we left the hotel probably about 1:30 in the afternoon. We were gone for a couple of hours and we came back around 5:30pm. When we walked into our room we noticed our room looked the same as how we left it. The beds were not made , and all of our dirty rags and towels were still there. We assume no one came in our room but quickly that indeed someone did come into our room because we noticed the trash was gone and someone took a micofiber rag that my friend brought from home. But the disturbing part was the fact that we found a tissue roll with blood on it. I touched the tissue not knowing it was blood on it and my friend used the tissue to wipe. Now this tissue with what appears to be blood was not tissue left from previous guest because if it was the blood would've been brown plus this was a new roll of tissue that my friend opened up the previous day and it was nothing on there. Im not sure if someone did this on purpose to expose me and my friends to some type of disease or if it was negligence on the staff part but either way it should have not been something we came across in our room. Now we are in fear that were exposed to some type of disease. I reported it to the hotel manager and he really did not know what to do or say to me when I showed him the toilet paper he just looked like he was in shock which he should be in this case. He did not offer any type of compensation or anything he just asked me what do I want in this moment for me to feel comfortable but honestly In that moment I just wanted to leave because I didn't feel safe and me and my friends felt paranoid on what the intentions of the person who left that tissue in our bathroom were. I just asked to be moved to another room because we only had one more day left before we checked out but I couldn't even enjoy my trip anymore after that. Me and my friends mostly stayed in the room after that because we were unsure of someone coming into our room again to mess with our things or leave blood somewhere else for us to come in contact with. After that day I never heard anything else back from the manager to give an update or to check on us to make sure we were okay. My birthday...

On August the 22nd 2025 I checked in through my Hilton App to secure my room thinking that it would activate my digital key card, because I was advised that if we did not check in by 2 am we are considered a no show. We are attending an event near by so decided to stay at this hotel for the weekend instead of driving back to the West valley where we live. We get to the hotel at 1:00 to find out that we never received our digital key card, there is a sign that says if you do not have a key card to press the speaker for assistance. We were standing outside of the double doors for 30 minutes waiting for someone to let us in but there is no one at the front desk. We called several times no one answered, we were finally able to get a hold of someone in reservations wiho put us on hold for 10 minutes to come back on the line and say they got no response! I said I know we can hear the phone ringing but no one is there is no one at the front desk. A guest returning back to used his key card so we were finally able to get into the lobby where we been sitting in front of the front desk for 20 minutes still waiting to be assisted and no one has returned back to front desk, however we can see that they left there telephone and cup at the front desk. We are tired from attending an event near by with no way to get into room 401 which is the room number on the app due to the digital key card not working. This is crazy that we have been waiting an hour to get service, we have stayed at this hotel numerous times and have never experienced anything like this, we are speechless and still waiting for someone to come back to the front desk so that we can get some assistance....... It is now 2:11....... Very disappointed!!!!! Tia finally showed up to help us at 2:18 no I am sorry for your inconvenience absolutely nothing but she did not hesitate to advise us of the $150 holding fee for incidentals that I have never been charged before! We extremely offended on how she provided that information stating that is why we did not receive our digital key card, we felt like she was insinuating that we didn't have the money. My husband handed her a card and magically everything was fine 😡I really like this location but I will not be staying here again. We finally get into our room that is sort of clean except for the fridge it has a whole pint of ice cream in it 👀👀👀👀👀 at this point we are too tired to try and get...