Chocolate Bash — Restaurant in Chandler

DO NOT ORDER ONLINE FROM THIS STORE.

I placed an online order and was told it would arrive in about an hour. After waiting, I called the delivery driver, who said they were still on the way. Then I get a text saying “sorry the store was closed.” Thirty minutes after that, my order was canceled through Uber Eats.

The next day, I called the store to explain the situation. A girl answered (later I found out her name is Maria), and instead of helping, she kept repeating that there was “no way” they could give me a refund and that I had to come pick it up myself. I explained that I paid for delivery, but she told me to go contact Uber instead.

So I did Uber said the store had to contact merchant support in order to issue the refund. I called the store back, and again, Maria insisted there was “no way” they could refund me or deliver (even though I didn’t ask for it to be delivered again). I said I’d come pick up the food but still wanted the delivery fee back. She hung up on me. Amazing customer service, right?

I eventually picked up my order (which had clearly been sitting out for a while and stored in fridge last minute), it was soggy, and had a strange texture completely inedible. Honestly, the whole experience was ridiculous. And they straight up took about $8 delivery fee from me and I have no idea how to get it refunded, but in the meantime: save yourself the frustration and don’t order online...

Super sad the first time we came we had a great experience, the curly haired girl working the front was super kind and helpful. Every other time since then we have been helped by other employees who are down right rude and don’t take down your order correctly and over charged us like crazy. This last experience they refused to take our order because they were “about to close”, my husband was there 15-20 minutes before close. They turned away three other customers in line as well. Great food but the customer service makes me not want to...

No problem with the food. Very uncomfortable with the girl at the counter that didn’t guide us as new customers with the menu. She seems to be there but not mentally there trying to offer good service. Later we seat down to enjoy the food (which we spend some money) and a guy (assuming her boyfriend) came to pressure her and she started to argue with Him in front of my kid using inappropriate words. I won’t ever comeback if I see her. Terrible experience and not a peaceful one when I pay lot of money to enjoy a moment...