At Home — Attraction in Chesapeake

I want to start by saying I am a huge fan of the At Home store. The prices, various options, and quality are all impressive. I am disappointed to report that I am not a fan of the management staff at the Chesapeake location. I visited this store on Saturday, September 3rd, and got excited when I saw a group of people surrounding the clearance items. There were four signs in that area that read 50% off. I followed their lead and found a few nice things for my yard. It's not unusual to arrive at the counter, and the correct price doesn't ring up. I asked to speak to the manager to see if I could show her where the items were found so she could adjust the price. Unfortunately, the manager greeted me with an attitude and many excuses as to why my things weren't on sale. Keep in mind that she never looked at my items. She arrived with prepared rebuttals and irritation. I was taken aback by her approach because we weren't in an alley ready to brawl. I brought her aggression to her attention and made her aware that looking a customer up and down is inappropriate, as if we had a personal encounter. I suggested she get management training to guide her through problem-solving with customers. She continued to look at me sternly with frustration. I finally let her know she has no self-control and may not be the right person for this type of work. At Home, I ask that you all do better with getting the right people that are truly interested in giving your loyal customers a WOW experience. To enter the store as a happy customer and leave feeling like I've been mistreated is a sure sign that management such as Alexis doesn't quite understand the company's goal. Do better and get your leaders the proper training to make your customers...

Drove one hour to pick up an online order and use a coupon for a free set of Xmas ornaments for my secretary having spent well over the $30 purchase requirement. I showed the coupon to Jennifer, the "manager" who said I would have to return my online items and go back to the end of the line and start again. Once I waited to be serviced, I had to pull the online receipt up on my phone and in the process lost the coupon. Jennifer insisted she had to have the coupon to scan in order to give me the $10 gift. I just spent over $400 on trash cans for my office and this is how I was treated. After not being able to find them, she had me get out of line and try to find them while she waited on other customers. Normally I would have made a scene but why bother when you're dealing with ignorance from management.After an hour, another manager, Gwen came up and apologized for my inconvenience and then told me she would make it right. This whole ordeal took over two hours and then traffic to get home another two hours. Customer service at this location is horrible and will never return. If you're smart, you would shop at any other location, even WalMart, which is right next door and leave this store to close up because of customer service. Their corporate phone number doesn't work and you have to email as an means of communication. The store manager, Jeremiah Hensen, was nowhere to be found and if he left Jennifer in charge, he needs to rethink her position to represent him and At Home. You can rest assured they lost me as a customer and hopefully many more with their nonchalant attitude. I forgot to mention, though it really doesn't matter that I'm handicap and have difficulty standing for long periods of time. Treat all...

If I could rate this store a zero, I would. On October 25, 2025, I visited the Chesapeake At Home location (Store #42) to purchase a large Christmas bow that I saw in the Hampton store earlier during the day. I had two different experiences - the Chesapeake location was a disappointment. While checking out, a store manager named Anastasia approached the cashier and began inspecting the Christmas bow that I was purchasing inside of each loop. Both the cashier and I were stunned at her actions because we understood her intent - she was checking for contraband. When I inquired about the rationale for her actions, she pivoted to an explanation about searching for mold on the item. This was quite shocking since other patrons did not have their items inspected. Anastasia pretended to search for a replacement Christmas bow and returned to the check-out with two additional bows. It was obvious from the cashier’s and another cashier’s reaction that I was correct in perceiving that I was being racially profiled. I informed Anastasia of my concerns and stated that I would contact the corporate office. As a 20 year patron of this location, I am quite concerned about Anastasia’s actions toward me when I had done nothing wrong except shop at this location. I will no longer patronize this location and will take my business to the Hampton location and...