Holbrooks Clearance Center — Attraction in Chico

I am a Camp fire survivor. I lived in an uncomfortable RV for fourteen months waiting to rebuild my home. The day I could move in. I used what I had left of my insurance to buy, what in the showroom seemed to be, a very comfortable sofa and loveseat set from the Chico Furniture Direct Store. What I picked up from their warehouse was not that comfortable. After two years they were completely broken-down and painful to sit on. It turns out someone did not staple together the furniture frame. After months of calling and waiting the store replace both as I had a lifetime warranty on the frame. The new sofa and love seat had the same factory defects as the ones they replaced. They were painful to sit on because someone did not staple together the lower back support. When I told the store manager. She told me they have retroactively changed their lifetime warranty to only one year. Then stopped returning emails, calls and blocked me from commenting on their Facebook ads. I was stuck two sets of broken furniture and nothing to sit on in my new home that didn’t hurt my back.

Aaron at Holbrooks clearance center in Chico saw my Facebook post about what had happened. He commented "They didn't even offer to fix it? I work at Holbrooks clearance center in Chico. We fix stuff for people that’s years old. If we get stuff damaged like that. We return it to the manufacturers and get a new set for our customers. That’s not good what they are doing.”

I should have bought my furniture from Holbrooks but I was stuck now, well, no I was not. At Holbrooks clearance center in Chico they have a heart. Aaron looked at the pictures and said bring it in I can fix that. I didn’t buy it from them but I will never buy furniture anywhere else in the future. Aaron repaired the factory defects in my new furniture at the Holbrooks store in Chico. Thanks to Aaron’s repair work. I can finally sit in comfort to enjoy my new home.

It’s been hard since the Camp fire destroyed everything we had in the world. There are many people out there ready to take advantage of our disaster to cheat us or rip us off. We must help ourselves. The people at Holbrooks Clearance Center in Chico were kind to this survivor. They are people we can trust to buy furniture when the PG&E money finally comes.

They get five stars for their work, kindness and being decent human beings. Fire survivors can count Holbrooks for our...

Went to Holbrook’s a couple months back in the hopes of an inexpensive mattress. I found inexpensive but it was most definitely at the cost of the quality. Not even a full week into having the mattress, I started to notice countless bug bites all over my body. I started considering the possibilities of how I might have gotten them because I didn’t want to jump to the conclusion that the mattress gave me the BED BUGS (spoiler alert: it did). After arriving at the conclusion that it was in fact the mattress— this was after mulling over that I had been living in the same place for a year prior, none of my guests or neighbors had bed bugs, none of my house mates had bed bugs, and I hadn’t introduced any new furniture or used belongings that possibly could have had bed bugs— I gave Holbrook’s a call. I informed them of the situation and to my dismay, was “reaffirmed” by the store owner that all mattresses are certified and sanitized in a factory. Sidenote, the person I spoke with was also very rude, short, and payed no interest to the customers overall experience with his business. I was offered store credit as they don’t offer refunds but who in their right mind would buy again from a place that has bed bugs? I’ve also just read a different review that accuses the store of having bed bugs where the owner commented something along the lines of “never ever having bed bugs.” Unfortunately, this is false and if I thought it was appropriate to attach photos of the bites I had covering my body after having the mattress for 2 days, I would. Lastly, as I was taking the bed to the dump, I noticed some “used” labels. To my knowledge, the store does not advertise that their beds are used nor was I informed that I was getting a used mattress upon purchasing.

I’ve read through some of the other reviews and my experience does not seem to be unique. I’m writing this review in the hopes that customers won’t spend their money at a place that takes part is such poor business habits. If I could give a 0 star rating, I would. (P.s this review is also on Yelp with some photos attached of the secondhand/used labels I found on...

I ordered and paid for a couch on December 14th with the promise from Holbrooks that it would be delivered within 5 to 6 business days. I clarified that I needed the couch before Christmas because I have family coming over and only 2 chairs in my living room. I was promised it would be here in plenty of time. I called on the 22nd (the 6th business day after ordering) because I had not heard from them. They assured me that it would be on the truck coming on the 23rd and would be delivered either the afternoon of the 23rd or the 24th. I called again in the afternoon on the 23rd and they told me the truck was running late and it would definitely be delivered on the 24th between 12 and 4pm. I have received no phone calls and now it's after 4pm on Christmas eve and I still have no couch. They are closed so I'm assuming I will not have a couch tomorrow. I am pissed because I could have gotten a different couch in a second choice color from a different retailer. I should have...