Verizon — Attraction in City of Glens Falls

Best Verizon retailer I have ever been to, my visit to this store was way more than what I expected. I normally always go to a different location in Queensbury but this was the only store open due to covid, and my husband & I were both ready for an upgrade. The service & assistance I received from the moment I walked in was 110%, Ed & Ariel were amazing and make a great team! They were super friendly and personable, you can tell they really care about their job, and go above & beyond for their customers! Ed upgraded and ordered both of our phones very quickly, the entire process was smooth & painless. At my last visit to the store to pick up our new phones that were shipped I was very surprised to hear that he was the manager of the store, I honestly thought he was the owner by the way he took care of things and did his job. As a business owner myself, I must say he is definitely an asset to this location & needs a raise! 👏🏼 I usually dread walking into Verizon but my experience this time was very pleasant! Thank you Ed & Ariel, you guys have definitely gained me as a...

Our Company has been with Verizon wireless for many years. All my business calls are forwarded to my cell phone and it wouldn't work after an update, needless to say on a Saturday right before stores were closing, Ed Got me right in and took his time to make sure I got what I needed and back up and running so I didn't miss a call! This location is my new "go to" for all our company needs. In the past I wouldn't go to an "authorized Verizon retailer" but now this is my go to place for all my business needs! It was a much better experience then any corporate store I have been to! Ed even reached back out to me for a follow up to make sure I was happy and if I needed anything! Thank you Ed for your effort and thoughtfulness! Your work ethic impresses me as a...

I can't remember the last time I received such excellent customer service. We went to the store for a phone fix which took a minute. We asked about new phones while we were there, and the Assistant Manager Morgan made us aware of every offer that was available. We ended up with 2 new phones, cases etc. for less than the price we usually pay for 1 phone. Not only that, she took care of some setup issues we had with our old phones, showed us some features we didn't know about and was so nice during the entire process. If you are in the market for a new phone or need one worked on, I highly recommend this location...