Dogtopia of New Rochelle — Attraction in City of New Rochelle

With the torrential rains in NY this Saturday, i figured a half day at Dogtopia would be great to release the energy of a 1 1/2 year old 53 lb goldendoodle rescue. When we arrived approached - Finn stopped in his tracks and tried not to enter - which is weird - he had been in just a week before and never resists going into places. Got him in and one of the people at the front called out "Finn' and he ran to her and nuzzled with her but as she passed the lease back to another attendant - he pulled back and tried to get back to me - really never done before - they eventually when in. I used the gym camera throughout the afternoon to see if anything was off and he seemed to be wrong and saw him really enjoying the interaction with other dogs and some rough play. toward the end of the day he and 2 other dogs seemed to really act up ( rough play) and I saw the attendant pull Finn out of the scrum and put him in a cage to control the energy and situation - i though it interesting only he was put in but you have to depend on the referees in games! anyway- 15 minutes later he is still caged so i came over and pulled him out so as not to lose the great play time. I think I will not be bringing Finn back - even though he was rescued he was crate trained and we use it also for controlling him but i think more than 10 minutes is not good for him. FYI - a close neighbor who Finn has play dates with no longer uses this location because they felt their dog also was excessively crated based on what they...

My dog has boarded and attended the daycare at Dogtopia several times and we have always been happy with the care and service provided. This past week they went above and beyond to take care of my baby. While at Dogtopia, my rambunctious and energetic puppy got a little cut on his paw. Nothing serious, but even though it was a small cut, it would continue bleed because he wouldn't leave it alone. They cleaned it and wrapped it and called us while we were on vacation to let us know what had happened. When he kept running around and removing the bandaging, they had him chill with the groomer in hopes of controlling him. The entire day we were getting update text messages and receiving pictures of him.

Ultimately, Paul, the owner contacted us and asked if he could take him home to stay overnight and he could keep an eye on him. We, of course, said that was fine and we picked him up the following day from his home. Wyatt was fine, happy to see us, his tiny cut was clean and had stopped bleeding, and he was so happy to be given such personal attention by such an amazing couple. Words cannot express how thankful and how grateful we are for them. It's not just a business, each person at Dogtopia - from the owners to the staff - genuinely care about the dogs. For that, I am grateful and comforted that he will always be well cared for, especially when we go...

I regularly board my sociable 5 year old dog, but was looking for a place closer to home and tried Dogtopia. I’d give this place zero stars if it was possible. On the second of two mandatory day care sessions prior to a booked boarding stay, I saw an employee repeatedly kennel my dog, aggressively shoving additional kennel bottom pieces on each side and in front of her kennel to block her off completely, then letting her out 5-10 minutes later before repeating the locking up process again and again. This was all because she was barking (at the door) and didn’t stop barking when he commanded her to do so.

My dog struggled when he put the choke leash on her and even escaped once. I called the front desk and asked them to intervene but was told the front desk is not allowed to communicate with the dog care areas, as it is distracting. Of course I went and picked her up immediately. After telling the reception desk staff what happened, I was told the worker who kept kenneling my dog had been spoken to in the past for the same behavior. I followed up with talking to the manager, who very much didn’t seem to care, and was told the district manager would call, which never happened. Just a warning, guys, this place is NOT a reliably safe place to leave your dog! I’m both disappointed by the actions of their employee and angry at their total lack of concern...