Acura of Westchester — Local services in Town of Mamaroneck

A Decade of Outstanding Service – Acura of Westchester Sets the Standard!

I have been a loyal customer of Acura of Westchester for over 10 years, and I can confidently say that the experience has only gotten better with time. From the moment I first walked into their showroom, I was greeted with professionalism, honesty, and a genuine commitment to customer care. What truly sets this dealership apart is their unwavering consistency in delivering exceptional service, year after year.

Whether it’s purchasing a vehicle, scheduling a service appointment, or coming in for routine maintenance, the entire process at Acura of Westchester is seamless, transparent, and customer-focused. The staff goes above and beyond to ensure that every question is answered, every detail is covered, and every customer leaves feeling valued.

The heart and soul of my experience, however, has been Frankie. For over a decade, Frankie has been my trusted management advisor, and he has never once missed a beat when it comes to supporting me and my vehicle. He is incredibly knowledgeable, personable, and reliable—always ready to explain services, offer honest advice, and make sure my car gets exactly what it needs. Frankie’s attention to detail and dedication to his customers are truly remarkable, and I can’t thank him enough for the peace of mind he’s given me over the years.

Each year, the service at Acura of Westchester continues to improve. They invest in the latest technology, uphold the highest standards of quality, and maintain a team of professionals who truly care. From the warm welcome at the front desk to the skilled technicians in the garage, the entire staff works together to provide a five-star experience every time.

Thanks to Frankie and the amazing team at Acura of Westchester, I never have to stress about my vehicle. Whether it’s routine maintenance, major repairs, or just checking in, I know I’m in good hands.

If you’re looking for a dealership that delivers exceptional service, expert care, and a team that treats you like family, Acura of Westchester is second to none. Over ten years strong—and I’m still just as impressed as the...

Okay, so where to start...I find that buying a car is both exciting but also can be quite exhausting. I think we can all admit that it's super exciting to get a new vehicle but the process is usually long, back and fourth and is usually a stressful process. I unfortunately had a totaled car and was in need of a new vehicle ASAP. I'm picky with what I want and had high expectations in terms of my needs and expectations for my next car. So, add in a car shortage and a pandemic, I really wasn't expecting this to go smoothly. This was my first time purchasing an Acura and I am confident in saying that I will continue to work with this dealership and stay with Acura. BUT to completely honest, what really made this process a breeze was Philip at Acura of WestChester. From the first moment of working with him, the entire process was easy, it was a breeze and for the first time, actually a fun and enjoyable experience. Philip is very personable while also being very professional. He worked hard in getting me exactly what I wanted and didn't just pass me off to other dealerships which is usually what I experience. He is extremely knowledgeable, responsive and professional. As someone who has been a manger in sales for multiple years, I was extremely impressed and cannot stress enough how helpful and wonderful it was working with him. As a young guy, he exceeded my expectations and definitely has a successful future ahead of him. I am beyond happy with my car. The day of, he had everything ready so that we were in and out! The financial advisor we worked with at the end of the process was also very pleasant.

There were no hidden fees, no push back and no sudden price change when it came to the paperwork which is what I've experienced in past dealerships. It felt as if I was already a long time customer who had known the staff.

I will 100% recommend this dealership and especially for you to work with Philip. I can promise you, you will leave a happy customer with him and the process will be smooth and easy. Because of Philip, I will now be a long time customer and will recommend family and friends to Acura of...

I’m extremely disappointed with the service I received during a recent visit to Acura of Westchester. I came in for a routine oil change (which included a complimentary wash), but left feeling disrespected and disregarded.

From the moment I arrived with my toddler in a stroller, I struggled to enter the facility—doors were not accessible, and although staff clearly saw me struggling, no one offered help. This lack of basic courtesy set the tone for the rest of the visit.

Once inside, I was abruptly told I needed to provide my vehicle registration, which I’ve never been asked for during a standard oil change. I returned to my car and presented a digital copy, which was refused. I was told I’d need a physical copy or I’d lose my spot. This felt unnecessarily rigid, and worse, I was left with the impression that I was being treated with suspicion possibly due to assumptions about me as a woman alone with a child.

Because of this, I was told I missed my appointment and had to return after the service team’s lunch break. I waited at a nearby shopping center, only to receive a call saying the vehicle was ready before the return time I was given. When I got back, the car was still visibly dirty. No one took ownership of the issue, and when I asked for it to be rewashed, I was told I’d have to wait another hour. I was exhausted and declined, but upon driving off, I noticed my dashboard was lit up with warnings. I returned again to have the lights reset no apology was offered.

Later, I was told the visible bird droppings couldn’t be removed because they had “set into the paint.” That wasn’t true they were only there a few days and I haven’t had the car long. It felt like a lazy excuse for not completing the job.

This experience didn’t reflect the excellence and professionalism I’ve come to expect from Acura. I was left feeling unseen and dismissed. I sincerely hope the management team addresses this, and that no other customer especially parents navigating appointments with children is made to feel as...