Roc Pawn Brokers — Attraction in City of Rochester

These guys are solid, and so is the business. I have interacted with this location more than once, and each time I was satisfied with the exchange. Pawn shops occasionally get a negative reputation. There are various reasons for this. Usually, among the top reasons for this, are distrust and price and outrageous loan fees. When I decide to pawn, I look for a number of things. First of all, quality. Second, and probably should be first, solid customer service. Pricing and ultimately, the process of re-obtaining your merchandise, means the most to me. These guys do solid business. Period. They have a wide selection of numerous things that anyone might be interested in. What is better is that they are willing to customize any single item to the preference of all customers. I feel like they have an unfortunate location. This kind of business would look at home and Henrietta and Victor. This particular location is downtown and without much parking. Ultimately, but I enjoy most about this place, even beyond the nice selection, and readily available customization, it’s the fact that I know my pawns are safe here. They are fair. They gave me a reasonable amount of time to re-obtain my item. Honestly, I totally forgot about it for a short period. Any other pawnshop in this city would have just taken my item and not thought twice about it. These guys reached out to me. They contacted me and let me know that I was behind on payment, and that they would like to give me an opportunity to re-obtain my things. it impressed me. That is how business...

These guys are all the absolute 💯 most stand up people I have ever met. I went in with a piece of jewelry and I was paid BY THE OWNER $400.00 more than the several other local pawnshops I had inquired with and it was MUCH MORE THAN I EVEN EXPECTED. When the owner told me what he was going to pay me.... I WAS IN TEARS (AND NOT THE SAD KIND OF TEARS!!!)Happy tears actually TEARS OF JOY I will only deal with this shop from last week forward and I will make sure that everyone and anyone I know that needs these services GOES HERE AS WELL!I never felt taken advantage of and I felt very comfortable in the store. Definitely check with them if you are looking to pawn or purchase jewelry. They have some of the most unique pieces in the store as well... it's a win win for everyone at this shop! See you guys all real soon my friends at Roc...

It hits different when you bought an engagement ring that keeps losing its diamond then go to get it appraised because the same diamond keeps falling out just to find out that the diamonds in the ring are fake ! Going to be paying them a visit when I’m in town 💯 it’s crazy because now that so much time has passed I probably have to just deal with the fact I got scammed but it’s ok because I’ll spend my money else where going to be doing a YouTube review on this soon too...