This was our first purchase from Leaders. Wanted to support a local business. Went in on a Saturday and bought 4 counter stools and was told we could pick them up at their warehouse on Monday. $149 is a ridiculous price for delivery. There seemed to be an issue with their computers, but, Mary told us not to worry. She would call us on Monday. No call, so I called them on Tuesday. Was told they didn't actually have the counter stools and they expected them in about a month. OK - so I asked for complimentary delivery when they did arrive. No. Can't do that. Very bad service after the sale. We needed the stools for a party and bought them because we were told they were available. The least you could do is deliver the stools when they arrive. We had planned on buying chaise loungers and lounge chairs if we are satisfied with the stools. However, if this is the way a local business treats a local customer - I have to pass. We will see how we like the stools when we get them.
Following up on my review. Went to pick up the chairs at the warehouse today as scheduled. Two of the four were not ready. I don't know what to say. Very disappointing. I am afraid that Leaders does not embrace customer...
Read moreIn late 2013 my husband and I purchased several pieces of Leaders furniture, both inside and out, through our decorator, Janine. A couple of the purchases were two off white sofas that were beautiful but we were nervous about how they might wear with our small dogs on them. We purchased the stain protection to hopefully eliminate any problems. It turned out that the fabric just wasn't stain protectable and the sofas seemed to grab any dirt it could find. Within 9 months, we had to do something. I spent $350 to clean both sofas professionally and still had spots. I reached out to Leaders through my decorator and Leaders agreed to replace both sofas and allowed us to pick out a different fabric (one more stain resistant). THANK YOU LEADERS! You have made us Leaders fans for life! It's nice that a company takes care of their customers. We received our new sofas last week and Leaders even provided new pillows. We are very pleased and would recommend Leaders to everyone! They stand by their products. Thanks to Janine also, for being an...
Read moreFirst, we recently bought a condo and it was furnished with Leaders furniture. Both realtors who saw it immediately recognized it as Leaders and mentioned what fine furniture it was. We have found that to be the case since we've owned it. Second, we went to the Leaders in Clearwater to update the upholstery. Rob Rushofsky met us and with a friendly smile and offered to help. Rob could not have been any nicer or more helpful. He patiently explained that range of upholstery options available and the pros and cons of the different kinds. Thanks to his explanation and advice, we picked and the one we believe best suited to our needs. It will be a few weeks to get it, but we can't wait. Leaders may advertise itself as offering casual furniture, but it's high quality furniture also. I might add, the price is very competitive with other furniture stores offering much less range of options. I highly recommend Leaders for casual, high quality,...
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