First, if you insist on trying Perplexity Games, don't give them your primary email. They will continue to spam emails asking for a review. Even after I got an email with them saying, "I swear this is the last time I'll try to get your feedback." I still got another follow up email asking me to write a review.

You really want that review, huh? You win.

I fall under the mindset, if you don't have anything nice to say, don't say anything. I was being polite by not rating or reviewing but it was clear I'd keep getting emails so on the above mentioned email, I thought I'd just be polite and rate them an 8 so they'd be satisfied and move on. They didn't so here we are.

Sorry for a long intro, and I promise my review will be fair judging on the whole experience and not just the email spams.

Booking I booked my room over the phone 1 day before the event. Overall it went alright. I got all the information I needed and was prepared to book. That's when I found out in order to complete the booking process I'd have to give out my debit card details over the phone. I guess this is where I'd suggest if you go with perplexity games, you should book online if you are like me and feel uncomfortable giving debit/credit card details over the phone.

I booked two rooms for A Christmas Escape Room. It was a versus escape room challenge with 2 teams of 4.

What followed was me getting 6 separate emails of confirmations/reminders/receipts, it seems 1 or 2 would have sufficed.

Arrival Upon arriving on schedule, we found a place that was still heavily under construction, quite an eyesore, but looks aren't everything. What was an issue was after meeting with one of the staff and confirming our two booked rooms, I was told they had only prepared 1 room. They seemed to not have remembered the booking over the phone or the booking confirmations they sent me confirming 2 booked rooms for the event.

Thankfully they were able to prep the 2nd room last minute for us to continue.

The Game This is where has most of the good and the bad. Overall, the puzzles were fun, engaging, and even challenging. I won't go into too many details as not to spoil them. I will, however, state all the issues during the escape itself which can all be summed up as unprofessional.

-Our teams told the hosts before the game which they agreed to not give out any hints to either team for the first 30 mins. And, if the other team did ask for hints, to inform the other team. None of this happened. They gave out clues like candy to both teams when neither asked for any and they never told us about them giving out clues to the other team.

-After all teams talking together after the event, we found out a major puzzle went unsolved for one of the teams yet the key was given to them anyways.

-One puzzle we solved gave us two keys which should have only given us one as confirmed by the other team.

-One puzzle we did correctly, but our host didn't trigger the next unlock, possibly they weren't paying attention. We thought we might have missed something until one of us finally decided to try the same method again which the 2nd time unlocked the next step.

• A major puzzle at the end involved us using remote controlled trains. They mixed up the rooms' remotes. Our remote controlled the other team's train and theirs controlled ours. After much confusion the let us both skip that part.

-Finally, when my team finished, they told us it was a tie with the other team. However, the other team confirmed they finished a few minutes after us. Just an odd thing to lie about.

-In terms of equality, the rooms are not. The are different sizes and shapes making certain puzzles easier/harder.

The Christmas theme itself was fine for the most part.

In summary. Perplexity Games bills itself as a premium escape room experience with a premium price tag of $30 a head, 240 for my group. For that price, I expect some more, especially during the game. If the cost were lower I'd set my standards lower. If they want to improve the experience, they need to improve their consistency and presentation.