Revenue Group Companies — Attraction in Cleveland

These guys are just not right. I have been working with them and paying off debts that I owned since last year. Account 3044784, 47534812, 18132517 all paid off. I started paying on 4112746 in January and paid on 2/2/20 of this month and NOW they put that one on my credit report? If I had KNOWN they were going to do that I would not have applied for a CC transfer so I could get a lower rate. I am at 28% on my cc and it was going to be lowered to 18% and because of this 1 thing being added the bank will not do it now. That was their words and said if I get it off I can re apply in 6 months. So basically I am screwed at this higher rate for 6 MONTHS because of this. Why would you do this to someone who is working with you and paying??

UPDATE: Oh this gets better and this is what I sent.

I would like to know whom to send the recorded phone call I made on 3/2/20 of my conversation with Amber Anderson, it was a 7 minute and 8 second call. It was concerning a 147.00 bill I had been paying on for the past couple of months. She stated it was an accident and that it had already been put in to be taken off and that I should wait 2 weeks before seeing that done. I went on to check and now it has changed to 2,276. I reached out to the Attorney general and I was told to ask you for a debt validation request for proof this dept is mine. I know the one I am paying on the 147.00 one is. The others I have not checked into and I was told I didn't have to that you guys can provide me with that info in writing. After reading your reviews a red flag went up and another one when I am paying on a bill and then it goes to the credit beuro.THEN when your associate says you are taking the one off and then you put more on?? Something fishy is going on here. I don't need transcripts of any calls as I record my own and will be glad to send them all to you. I have already paid off 3 bills I knew were mine and was working on this one and now all...

Rude, Rude, Rude. I am a Sprint IP Relay User and have transcripts of each call I make as I need a communication assistant. The operator even comments on how rude the agents are. Whats worse is that when payments are made, they don't communicate with the hospital and post it to your account. They don't follow through with what they say they will do, like send monthly payment plan bills, and refuse to help you if they are not the designated person who is handling your account. TRG just doesn't want to hear anything so why bother calling them? And yet they will call and harass from several different phone numbers. I just blocked them. I also called and complained to the Supervisor of the Financial Office of the hospital who was more receptive and apologetic for the RG's total mess up of handling my account. She emailed them and advocated for me, and set things straight. She also advised me what to do next as far as contacting them and being firm and insisting to speak to a supervisor, not taking no for an answer. So, it for any reason you wind up with this collection body, take these reviews seriously. Tell them you are recording the call, get people's names, and know you have the right to not...

Updates: Spoke to another woman eventually, and SHE was able to remove our # and 'close it out' because our account WAS Closed. (Thanks, Lady!)

Somewhat concerned that the Cleveland Clinic chooses to utilize these guys. We pay our bills through insurance, but CCF has a mis-managed Billing department and ends up sending bills here early for some reason...

In any event, they call you, don't leave a message, and if you talk to them they ask you questions right away... My wife said 'Please verify who you are' - and their response is 'We'll mark your call as a refusal to talk to anyone' - which is weird because isn't their eventual goal to get money?

So they do business as Revenue Group, but caller ID says something else so they come off as shady right form the get go. Then they sometimes say 'Everything is good with your account' after you talk to them... Why the heck did YOU CALL ME then!?!

I understand Debt Collection is a rough business, but it saddens me that a hospital like Cleveland Clinic would associate...