Walgreens — Attraction in Coconut Creek

This store is always overcrowded and understaffed, with long lines and disgruntled patients. The staff is understandably stressed and often doing too many things at one time. More than once, I’ve been given information that applies to a different patient, or asked to wait 90 minutes for an RX I’ve received a text as ready. I was so sick this week I decided I would have my medications delivered, a service cheerfully offered on my smart phone. I expected the delivery yesterday, but it never showed up. I called the store and never could get to speak to someone, if the phone was answered, I was put on hold, and after 45 min disconnected.I called back, was answered and the phone set down on the counter, where I could hear what sounded like a zoo- Loud yelling and complaining, a complete conversation about one patient’s heart medication and insurance coverage, and a lot of confusion. When the lady came back to my call, she asked my name Three times, and I could barely hear her for all the loud conversations around her. She knew nothing about delivery of medications to my home, but could put in a note to ask for delivery- she said tomorrow or maybe Monday. Maybe Monday? Unacceptable! I’m sick NOW! Why is Walgreens offering services they cannot produce with any level of certainty? With all staff running flat out each and every shift, how can I be sure my prescriptions are being filled with accuracy? Forget about timeliness or professional consideration- that’s just not happening. And it’s not just this store, it’s every Walgreens I’ve been to in this community. The Coconut Creek store is awful, but it’s better than the store on Atlantic and Rock island. At least in Coconut Creek they act like they care. I didn’t mean to get sick. In fact, I’ve gone out of my way to avoid it, using appropriate PPE and OCD hand washing and sanitizing. Fully vaccinated and Omicron still got me. And whatever you’ve read, this illness is serious. I’m doing everything I can to stay out of the hospital and avoid sharing this Beast of a virus with anyone else.

I don’t feel safe going into a Walgreens store and trying to extract my medications from the maddening crowd and the overworked staff. I’m still very weak and fragile and I know that this trip will do me no good.

I feel for the Professionals in the stores who’ve had their workloads tripled and no help in sight. Of all the National Chains, I expected better from Walgreens. Hear this, upper managers who are on the golf course this week- YOU ARE DOING A LOUSY JOB! WALGREENS CANNOT BE TRUSTED TO PRODUCE ALL IT HAS PROMISED AND PEOPLE ARE SUFFERING BECAUSE...

The only location that has a worse drive through window process is the one on Hillsboro and Llyons... But this location LOVES leaving you on extended hold times on the phone, and will also hang up on you causing you to have to call them back because they will NEVER hang up on you and call you back, so you have to start the LONG HOLD PROCESS ALL OVER AGAIN, which is REALLY BAD CUSTOMER SERVICE!!! This pharmacy has 2 drive through lanes, and they typically will help one car in line than the car in the other lane, which would be common sense right? We'll apparently, the 2 females that were working the pharmacy this Friday 10/04/2024 from 6pm to 7pm were unable to help the cars in the outer lane and kept ONLY helping the cars that were in the inside lane, and when I mentioned it to them they said there was no way to tell who the next car in line was... If it wasn't for the THIRD car that was in the inside line ALSO saying something about me being next and I've been there for over 45 MINUTES WAITING WHILE THEY CONTINUED TO HELP ONLY THE CARS ON THE INSIDE LANE, ID PROBABLY STILL BE IN THE LINE WAITING!!!!!!! WALGREENS PLEASE HIRE PEOPLE IN THE PHARMACY WITH ENOUGH SENSE TO HELP PEOPLE IN THE CAR LINE BY TAKING TURNS WITH BOTH LANES THAT ARE OPEN AND TO HAVE A LITTLE COMPASION WHEN DEALING WITH PHARMACY RELATED CUSTOMERS BECAUSE YOU ARE DEALING WITH SICK PEOPLE WHO JUST WANT THEIR...

Let me begin with this: I LOVE WALGREENS. But today's situation was extremely disappointing. Today being Christmas Eve, I had a late doctors appointment and they sent my prescription over to my local pharmacy. I received notification that it was ready approximately 4:30 ish and headed over. I arrived and hopped in line with 1 person ahead of me just before 5pm. The next thing I hear is "Sir, you will be our last customer". I said, I beg your pardon, I am also in line. To which the response was "Well, we're closing; he is the last customer, and we want to go home to see our families too." Let me be clear, no one asked for that level of inconsiderate customer service. Not only was it insulting, it was hurtful because you never know what someone is going through. I recently lost a family member, and this is my first holiday without them or any local family. Not that I expected them to know this, but a little holiday cheer and consideration goes a long way. In addition to now having to wait to days before I can get my prescription that was ready for pick up, I also have to deal with the swelling up of emotions brought on by an insensitive customer-facing team member. When I asked to speak to a manager, I was told they went home and to come back tomorrow. A little customer care would really...