Spa Palace Hot Tubs and Saunas - Colorado Springs — Attraction in Colorado Springs

If you are looking for a Jacuzzi, go see Joe at Spa Palace. After careful research of this product, we discovered that it is placed in most health facilities. I researched for months, before finally buying one. There is a You Tube video of a guy slamming Jacuzzi, and because of this You Tube, I was really hesitant to buy one. I showed Joe the You Tube video, and he took two hours explaining that the information on that video was entirely wrong. It was a competitor trying to slam Jacuzzi. Joe went through it step by step--was very calm and patient with me. He showed me that Jacuzzi has changed their outer protection and no longer use screws which tend to warp the plastic protection. Also, there are virtually NO parts of Jacuzzi made in China as proclaimed by this competitor; the motor is made in Mexico, right over the boarder and governed by an American company..Jacuzzi has perfected its insulation and Joe showed me an old model and a new model to prove the facts. There are a lot of competitors out there; the fact that Jacuzzi is the primer maker of hot tubs means that they've been doing something right for over 50 years. The fact that most of the major spas buy Jacuzzi says something. If you want to deal with a very patient, HONEST guy--go see Joe. He's very reputable, has been in the hot tub business for over 20 years, and will tell it to you straight up--no pressure and he even encourages you to look around at other brands. He will not call you to bother you; there's no getting your name and phone number immediately and having them call you constantly. I've had other shops in town do that, and it is annoying. This guy is super ! Patient, honest, and not out to make a fast buck.He encourages people to take their time when buying a hot tub. He is concerned about his customers and it shows in his approach !...

Purchased a spa from this place that has the capability to run off 110 or 220. While waiting for the 220 we had two different technicians attempt to configure 110, only to find out there was a faulty pump. Well two weeks later the pump is placed in the spa and by this time we have 220 power ran to the tub. Here is where it gets interesting. The tech came out and plugged in the 220 to the spa. He attempted to leave prior to my coming outside and speak with him about the electrical and functionality of the spa but I managed to catch him outside putting away his tools. I asked him if I could speak to him about the spa and he told me no. As he climbed out of his van and walked around to get into his van I stated "I would like to talk about the spa" and he stated "no you don't". I stated " yes I really would would like to speak to you about the spa and if it works". The tech states "I know how to do my job and your tub is fixed, now step away from the truck" and then drove away. I called Spa Palace twice and spoke to two different individuals about this incident and both people I spoke to represented themselves as some form of leadership and both gave me a mild attempt at some service. When others on here have stated bad customer service I would recommend that you pay very close attention because I have never received treatment from a customer based company like this. It was impressively rude. Beware, if you have any issues I would expect nothing less then extraordinarily...

Joseph is AMAZING!!! I purchased my first hot tub in 2005 and I strongly encourage anyone who purchases a hot tub, whether it be new or used, to go meet with Joseph at SPA PALACE. He will test a sample of your water and not only give you a printout and explain every chemical you will need, but he will also teach you how to manage the water. It takes time to learn the ins-and-outs but don't be intimidated because he will walk you through every step. When I first met Joseph he said "do not buy cheap chemicals" from W-mart or any other store because you will end up buying three times as much product and still not be able to regulate the water properly. Being the skeptic that I am, of course I had to test that theory. It ended up costing me more money, just like he said, lol. SPA PALACE not only sells you Superior products but they educate you every time you go in to the store. From 2005 till 2020, 15 years, Joseph has walked me through many repairs, fuse changes and other fixes that would normally cost a couple hundred dollars for someone to come out and repair. It is rare that you run into someone in the business world with such high standards, ethics and KNOWLEDGE. I received a discount for my service too! Go check out SPA PALACE on Nevada Avenue in Colorado Springs. They just can't be beat for Quality, Service, and...