I would give zero stars if I could. To anyone considering a reservation—please read carefully.

In November, we booked a 3-night stay (12/20–12/23/2024), but the property canceled our reservation without prior notice. We only discovered this upon arrival. We were told we had to relocate to Hotel C, outside the university area, and stay there for two nights before returning for the third night after the Ohio State vs. Tennessee playoff game. This caused major disruptions to our plans. Given the late hour and the presence of children, we had no choice but to stay at Hotel C on 12/20. However, Hotel C did not meet our needs, forcing us to find alternative lodging—almost at midnight—for the remaining two nights (12/21–12/23) at a higher cost. Despite being offered a second night at Hotel C, we checked out the next day.

I requested a refund from this property, but they declined.

This business is NOT accredited by the Better Business Bureau (BBB) preventing us from filing a complaint there. Public records through the Ohio Attorney General's (AG) office show complaints including one incident of the property allegedly threatening legal action against a customer unless they removed a negative Google review.

EDIT on 1/23/2025: After I posted my review, Mr. Singh from this property emailed me, threatening legal action if I didn’t remove my description of their practice of relocating guests. As a show of good faith, I have updated my review there to provide a specific account of our experience.

If you’ve experienced similar issues, I encourage you to file a complaint with the Ohio AG's office.

I would like to share an important lesson: never overlook negative reviews, no matter how impressive a property's average score may seem or if it has received accolades like TripAdvisor Awards. After this unfortunate experience, I revisited the Google reviews and found multiple complaints about the same issue of relocating guests. These complaints date back to at least March 2024 and include incidents from September, October, and November 2024.

EDIT 1/25/2025: After I posted my review on TA/Google, the manager, Mr. Singh, sent me four emails in which he not only threatened legal action but also mentioned reporting my review to my workplace (as shown in the image), despite this being a personal family vacation. In their response to my review, they falsely claim that I involved my workplace in this matter.

EDIT 1/26/2025: In response to Mr. Singh's/management team's response, the description of the situation was inaccurate and unfairly discrediting. Mr. Singh's responses to my TA review violated the platform's guidelines and were removed 10 times. I have taken a screenshot of their response in case it is needed to address their false accusations.

It seems the owner of this property also owns the Holiday Inn Express at OSU, where I’ve seen similar complaints about canceled reservations and guest relocations. My review under "Ungashick Lawn Care" details another instance of an astonishing display of unprofessionalism (and allegedly defamation) by Mr. Singh and his team.

Hotel C mentioned in my review (the management’s response identifying but later deleting) is Crowne Plaza in Worthington, not in the university area (approx. 16-minute drive). You can easily find reviews for this hotel, not a 4-star or upscale as claimed in the hotel's response on TA/Google.

EDIT 3/2025: I received a favorable court decision against this hotel.

The hotel's response remains false. They refused to issue a refund: 1) When I contacted them directly. 2) When I attempted to resolve the issue through the Attorney General's mediation process.

This is why this went to court. The ruling required the hotel not only to refund our reservation payment completely but also to reimburse us for breakfast, mileage, and filing costs (plus interests). ALL images included in this review are from content Mr. Singh emailed to me.

My case was unique because I had made a prepaid reservation. Clearer policies are needed to close this loophole in hotel walk policies.