I have never been so offended by the night shift employee. We had an issue with noise in the room next door which began at 11:30pm, 3 hours after we had gone to bed since we had an 7:30am event to attend the next morning. We then called down the front desk to ask for some assistance in getting them to quite down. The noise level continued, so we again called to the front desk. Again the noise level continued. We called again for a third time and the noise and door slamming continued. I finally went to the front desk at 12:30 am to see if security would do something about the noise. I was given multiple excuses...1) it’s a college town, 2) it’s a Saturday night, 3) they are celebrating a birthday...AND the very best one 4) the walls of our hotel are thin. As I was discussing with the front desk why we needed our sleep as well. The group walked out and THEN she sent security up to see about the noise level. There was no more noise they left the hotel. So nothing was done.

Fast forward to 3:21am, the group returned to slamming doors and loud talking and laughing. Since NOTHING was done before we sucked it up and prayed our girls would sleep through the racket caused by the other room. At 4:32am they finally got quite but by that time we were all up and wide awake.

Now, this morning when we once again approached the front desk staff to voice our concerns, we were greeted with excuses after excuses as to why it was alright that this room was allowed to disturb other rooms and that she felt like they had done nothing wrong. We were also told that we were being unreasonable and that it was an acceptable amount of noise. Doors slamming, running from room to room, excessive banging on floor and walls, and just general rudeness at the wee hours of the morning is uncalled for. The front desk was not doing anything to stop them and we expressed concerns about it being a host hotel for multiple families; we were told again that it was OUR fault! This is completely unacceptable for some one in the service industry. She was unprofessional and rude!!!

As a Hilton honors member I have never been treated so badly and makes me reconsider staying again at this hotel chain again.