Best Buy — Attraction in South Miami

First, I am VERY HESITANT in giving this review a "2 Star" as I really believe it should be a *1 STAR".

(I'm only giving it a 2 star because in the tech support "Geek Squad" I like the help of 2 of their employees - - Tony and Iggy. Those 2 employees are very helpful and patient.

Other than that, it should be a "1".

So here is why it should be a 1 star.

There is an employee by the name of Andres. Quite honestly, and in my honest opinion, he either does not sincerely care or he just doesn't realize how much of a liar - and a rude one at that - he really is...could be a combination of both.

Multiple times on two separate visits, I caught him in lies. He says one thing and immediately changes it to fit the situation, or in this instance, a conversation. Examples are when I asked about my computer not being fixed, he said it usually takes 2 to 3 business days. Yet, he then tells me that it would only take a half a day. So, I go and pick up my computer because it wasn't fixed right the first time, and he says yes, we just finished working on it. Well, that was a lie because I logged into the system and noticed that they hadn't even fixed the computer. In fact, it was in worse condition than it was before I dropped it off with him. Now, I have to take it back a THIRD time.

(Side note : I don't know what it is, but people nowadays think it is OK for people not to do things right the first time. In fact, it must be a requirement to do a half butt job to where it inconveniences the customer by bringing things back 2, 3, or now in my case, 4 TIMES!)

Quite ridiculous and I am to the point that this specific Best Buy location would not be the place for me to have my electronics worked on. Sometimes, I guess as the old saying goes, "if you want it done right the first time, do it yourself." Problem is, I don't really have the time to do it. Just the same as, apparently, they don't either at this location, or else I wouldn't be told the other lie (by mainly Andres) that we don't rush through things. Only to be told moments later, they must have rushed through it. (Wait, what?!?!?) That's the other thing I don't like. The person who starts the job should finish the job. Not be handled by 2 or 3 people as this is, if you think about it, a delicate issue. Businesses run off technology, and if you have multiple people working on something and they don't finish it, don't communicate with others to help finish the job correctly, it can really become a downside to the authenticity of pride to the customer. Which leads me to another thing I don't like. I give my number to them and specifically write on the paper to notify me when the job is complete. They don't. I have to go in there and request the status. Again, if you see Andres, he most likely lie and say, yes we just finished it. (Highly doubt that as it has happened twice to me.) Oh well. I just know not to deal with him because his customer service skills are one to mark as less than desired.

So, in short, if you need help. Do it yourself, or do yourself a favor and take the items to a...

WORST BUY, certainly not Best Buy. Yes, I will tell you why - do NOT shop here. Do not. You have been warned.

Went on in 2/17/22 to buy a washing machine. The kid working that area had no knowledge of washers at all. He was nice, but in between yawns and flipping thru his phone, he was of little help. Most of the washers on the floor were discontinued (why not remove them then ?) I found a washer I liked and he told me they had that one and the washer could be delivered next day between 9am and 1pm (and I have paperwork proving it). Great. I paid for the washer and left.

Early the delivery morning, I received an email (have email to prove it), stating "delivery not set" - "have to set up delivery." I called and spoke to a nice woman who said there was NO delivery set. She then set me for delivery on Monday, 2/21/22 between 9am and 1pm (received email confirming that date/time). Great.

On that Monday (the new deliver date), I received a call from "Kevin" from Best Buy. Kevin was super nice but said delivery was delayed (they all say the same thing - delay due to COVID - and I totally understand that). Kevin then told me the washer had just arrived at the warehouse but wouldn't be delivered until Wed., 2/23 between Noon and 6pm. He told me he worked every weekday and to call him if any problems. He also said he would call me if there were any more issues. Great.

On Wednesday, 2/23, I received an email that said, "See you today for your appointment" and they updated the time - between 1:30pm and 5:30pm. I received this email at 7:53am.

At 9:35am, I received an email "Your appointment has not been set - time to schedule your appointment". My head EXPLODED because 2 hours early I received the email "see you today for your appointment."

First, I called "Kevin" and got his voicemail telling callers he was off for two days. Why was I not surprised??

I called the 800 number. The person was nice. He told me the washer wasn't in stock and the earliest I could receive it would be March 30. He tried to give me some big, long spheel, some nonsense excuse, but I wasn't having it. Bottom line was, there is NO washing machine being delivered to me.

At this point, I cancelled my order and informed the man that I would never, ever shop at Best Buy again and I can understand why they are going out of business. I made sure to tell him to credit my credit card because I would shop somewhere else, wearing my dirty clothes, of course.

Best Buy -- Never. ...

Subject: Extremely Uncomfortable and Disrespectful Encounter with AT&T Rep at Best Buy (5/23/25) Sorry for the long message, but this is actually the short version. On 5/23/25 around 2 PM, I went to Best Buy to pick up a computer I ordered online. My phone died right after receiving the purchase from the store pick up area outside, I went inside to grab a charger and look at some items. While in the store, an AT&T sales rep named Christian approached me. I was polite at first but made it clear multiple times—verbally and nonverbally—that I wasn’t interested and didn’t have time to chat. I told him I was in a rush, my phone was dead, and I just wanted to get what I needed and leave. Despite asking him at least five times to leave me alone, he refused to walk away from me, continuing to invade my personal space. Even after I told him directly that he was making me uncomfortable and asked him to walk away, he just stood there and stared at me silently. It got so tense that I started counting down with my hands, telling him to walk away. He still didn’t budge, so I yelled for help from a Best Buy employee. The situation was beyond uncomfortable, it was disturbing and made me feel unsafe. Even other customers were noticed leaving the area immediately. After the incident, I was so upset I wasn’t thinking clearly. I ended up locking myself out of my running car with my phone inside. I also rushed my purchase in the store and grabbed the wrong item just trying to get away from the sales rep, and out of the store. There was another item I wanted to look at in person since I was there, and I was so angry I just left without doing so. I was stuck outside for three hours waiting for a tow during rush hour, unable to communicate properly without my phone. Thankfully, a manager Cyndi let me use the store phone and helped me look up numbers, which I appreciated. I’m still shocked that someone representing AT&T in your store felt it was acceptable to harass a customer like that after being told repeatedly to leave them alone. It ruined my day and made me question how incidents like this are allowed to escalate without immediate action. This experience has really put a dent in my relationship with Best Buy, if this is what I am to expect as a customer, then online sales/ markets will continue to be the way of the future, and Best Buy will no longer be a part of mine. Worst day ever, and worst shopping experience...