Gamers Inc Orlando — Attraction in Alafaya

I love this place for several reasons. #1. A few months ago my PS3 got the yellow light of death and I really wanted it fixed but didn't want to pay a lot of money so I took it to a guy on craigs list (big mistake!). It broke within a week and then the guy suddenly wouldn't return my calls. I took it to UbreakIfix and they wanted like $200 to fix it with no guarantees. No thanks! I asked my local gamestop what I should do and a guy sent me to Gamers Inc. I was a little skeptical because I had never heard of them but I was so wrong! The employees were so nice and helpful. They took my system in as a repair, quoted me a week to fix it, told me it would be $70 to fix and, if they couldn't, it would be free. They also told me I would get a 30 day warranty with it when I picked it up which was awesome. They called me a week later and told me that it had passed the 48 hour testing period and was ready for pick-up. I have had no problems with it since they repaired it and they even have a service where you can take it in for free 1-2 times a month to get it blown out. #2. They genuinely want to help you. I had a Pokemon yellow that wouldn't ever load so I called and they told me to bring it in. They said it was probably that the battery was going bad or it was really dirty. The guy opened it up, cleaned it out, and replaced the battery for me on the spot but not before saving my old file on this thing to ensure I wouldn't lose my data. He charged me $12 which was the cost of the battery only. There are so many more reasons why I love this place and shop there all the time but, to spare you the details, here is just a list. Employees are friendly and knowledgeable, the store is independent so it's real people who care about the customers, they always try to find me the best deals on games, if they don't have a game they order it for me and they even shipped a game I bought for a friend to my friend in Texas, they have so many retro things I have no idea what to do with it all, they offer layaway services, they have cheap memberships with awesome discounts, they host cool tournaments (SSB and Halo 2), they have unique artwork, you can special request customization of controllers, consoles, canvases, light mods, etc. This is the place to shop if you want a great atmosphere, friendly and knowledgeable employees, unique things, retro games, and so much more. The ONLY complaint I have about this place is that it can get packed on the weekends so they need more employees but they're still so young so...

Customer service goes a long way, and this place has Cybertron beat by a longshot. I went in today and I know very well that I was sort of high maintenance. Regardless, both of the guys there were extremely nice and accommodating. I'm giving 5 stars in hopes that it helps the business, however, I do have some constructive criticism that I genuinely hope helps: Perhaps consider tinting the windows. A lot of the games in the store have severe sun fade damage and this could easily be fixed. The PS2 selection is a bit lacking. You all have a lot to offer in terms of peripherals and range of console specific games, but the PS2 games pretty much stay in the common title range. I did notice that you have that Seaman box set, though! I noticed you all resurface every disc as protocol. I know that many people in the collecting community, including myself, try to avoid resurfaced discs whenever it's unnecessary. I wonder if something that is more case by case might be effective? All in all, I'm just happy to have a retro game store in town with nice people. I used to go to Cybertron, but that staff can be extremely rude sometimes. It was bad enough to make me not want to go back. Regardless, you all are awesome...

Don’t let the positive reviews fool you. They have everything over market value and are worse than resellers. They even charge you a credit card fee without telling you. Even if your total comes out to over $200. There should be no reason for them to charge you a credit card fee when you are paying top dollar anyway. And for a JPN paper Mario game that is worth $9 dollars on the market. They charged me $30 bucks for and couldn’t get fully refunded for a preowned game within 90 days of their purchase. It had to be 7 days which is crazy because I was visiting my friend from out of town. So this manager’s employees aren’t even willing to accommodate their buyers in returning games. Please save your money and go shop at other stores like Dark side gaming or cybertron that are for the gaming community and in some rare cases will even bite the bullet for their buyers. Save your pockets and don’t shop here even if you are a buyer. These people aren’t even that knowledgeable in their games anyways. They just work there and I don’t blame them. It’s a business and they wanna make top dollar. At least the...