HomeGoods — Attraction in South Bradenton

Went to return an item I just purchased a little over a week ago with the greatest amount of pride, hostility and suspicion I’ve ever received in any store. Though I didn’t have the receipt with me, I showed a younger girl with dark hair my bank statement and asked her to look up my order by my card (which is totally normal) she and another older lady (I imagine the manager) clearly on a power trip, refused, saying that wasn’t store policy and that the most she could give me was a random price of 150- the rug was a good amount over 200 with tax. I asked if I could check to see if the same item was still in stock there and if they could just price match rather than low ball me with a brand new item I was just trying to return - answer was no and she said it’s either $150 or nothing. What the heck, HomeGoods. Do better. You just lost a formerly,...

The manager paula has a giant power issue. Purchased a piece of artwork 3 weeks ago and went to exchange it without my receipt (which is completely normal) and she turned it away because it didnt have the original tag (which I took off because I had it on my wall for a couple weeks but decided it was too big for the space) even though the numbers that they use to categorize things was written right on the back just like they do with all their furniture and pieces of wall art. Her excuse was “shes never seen it” 🤣🤣 and then asked her 16 year old associate if he’s ever seen it and he shook his head no like he didnt want to piss her off. I used to work at Homegoods so I know the policies and know that this is not policy. Paula needs a giant attitude adjustment. Wont be back to this homegoods while Paula is a being...

Jennifer took good care of me. I was working with her on a number of furniture pieces. She answered all my questions and made sure that the cabinet that I purchased was packaged with proper protection. It arrived home in excellent condition and I am very happy with it. The store had a little bit of everything in it!! Lots of clearance items, drastically reduced!! Take your time, ask for help and you will probably find what you are looking for!! Very grateful for helpful advice...