Landmark's Bethesda Row Cinema — Attraction in Bethesda

I love Landmark Theaters. This is the reason I gave 5 stars in spite of one ticket collector/usher with whom I have had 3 uncomfortable encounters. The first encounter was sort of an assault to be blunt. He left his post and followed me toward the theater, asking me what the button I was wearing was about. The conversation quickly escalated into an interrogation of questions concerning where I got my news, etc. Finally I had to tell him that I had come to see a film and be entertained and not to engage in debate. I turned abruptly and joined my mystified friends entering the theater. I let it pass. Months later I had another altercation with the same guy who darted after me offering to help me with my get to the theater. I was having no trouble and told him so. I appreciate kindness, but this was very odd and inappropriate and he was blocking my way, until I asked him to get out of my way. I registered my complaint and was told that because I did not get the guys name and only had a general discription they couldn't do much. Unfortunately, I had waited some time to make a complaint, while thinking not to make trouble. But now I have had another opportunity to witness his weirdness. HE IS SEEMS TO BE IN HIS 60s WITH CURLY SILVER HAIR AND GLASSES. HE IS MEDIUM BUILD, FIT, ON THE SMALL SIDE. MAYBE 5'9'. On this past Monday 9/19/2019 My friends and I went to your theater to view the 4:30pm showing of the Linda Ronstadt film. I was telling my friends how I disliked assigned seating because it is always hard to find the numbers for me, etc. The same guy darted after me seemingly from thin air, yelling, "Can I help you find your seat!". I turned and saw it was HIM and abruptly (too abruptly said "NO". He replied in a loud an sarcastic tone, "Well, ECUUUUSE me for trying to help!". I turned and told him every time I see him he is a problem and to leave me alone. My 2 friends were shocked by his rude unprofessional behavior. It was the conversation at dinner. I did not ask his name. I had planned to ask someone else his name upon leaving leaving the thearter, but when I left he was leaning on the consessio stand chatting up the attendant there. So I bolted with my walker to the escalator. I would not risk waiting on elevator access and be targeted for another confrontation. This is not why I go to Landmark Theaters. I enjoy the film selection you provide, and I have in the past relished the atmosphere and the lovely staff and management at the Bethesda Row location. Unfortunately, due to one bizarre little man, I need to stick to E Street. I did not want to punish you with a bad rating, but I had to file another complaint in hopes someone can teach this person some ettiguitte that is present the rest of the...

I recently attended a movie there and really enjoyed the experience until the after the movie. I was greatly disappointed at the way the manager handled my situation. I misplaced my earring, which dropped out of my ear. I hadn't become aware of until I got across the street (from the theater), at a nearby restaurant. At that time I returned to the theater and inquired about my earring to a staff member. I was overjoyed when he said that he personally found it and gave it to the manager, Julius Black. However when he reached out to the manager I was then told that it was again misplaced because he didn't know where he had placed it. This was no more than an hour later from the end of the movie. They had a lost and found which was empty and the manager, within the duration of a hour, could not remember where he placed my gold hoop earring. I felt that it was very negligent and insensitive on his part. It would have been nice if it was in safe keeping for at least and 24 hours, otherwise what is the point of having a lost and found. I gave my contact number just in case it resurfaced and asked for a contact just in case I didn't receive a phone call (which I didn't). When I called, the manager said that he couldn't find it, which led me to believe that it was either thrown away or taken because it wasn't put in a safe place. Furthermore there was no compensation for the irresponsibility of the theater once the earring was found. I am very saddened and disappointed because they had...

The last time I went, it was during the afternoon of a weekday, and the show that I was watching was being projected with very dim light. We could see only the sillouette of the actors faces, rather than their actual faces and facial expressions . Since this was a drama with very little dialogue, seeing the actors' faces was crucial. I went out to complain and to ask to get this poor lighting problem corrected. The only person that I saw was a person at the concession stand. Even the ticket taker had wandered off . I told the concession woman about the problem , and she was nice and said that she would report it to the manager . Nothing was ever done, and I sat through a movie that I could barely see . Even paying attention to the dialogue was difficult because I was so frustrated and fuming about the negligence . Upon leaving at the end of the movie, I politely complained to an older person who appeared to be a manager, but was not. He mentioned it other nearby staff, none of whom seemed to know how to respond other than to say they were sorry . No suggestion of any kind about a refund or recompensation was suggested . It's frustrating to spend money to park and attend a movie at a theater where no one seems trained to be able to handle...