Michaels — Attraction in Silver Spring

3.21.23 - The manager, after being asked via radio to assist customers, finally emerges from the back to find multiple customers needing assistance. She then blames the cashier who is the only person working in the store for not getting her faster. I've watched the cashier for 20+ minutes fielding questions, price checks, a consistent line of people making purchases and pick-up orders - all while waiting to get a refund for missing items from my pickup order. With a horrible tone she tells the woman off in front of us claiming that she heard the radio calls but didn't realize it was for customer issues. "Sometimes people call on the radio for other things. I've been working in my office. Alllllll you needed to do was tell me customers needed help." Um, we ALL heard her call for you 3+ times saying she needed register and pickup assistance. She patiently waited and you did not come. She tells me "You should have knocked on my office door." What?? This is a retail store. Get out of your office when 1/2 of your staff are on break! Don't blame an employee who has been nothing but helpful, polite, apologetic AND the only person out here working in the whole store. Her apron says "Framing" - is being a cashier even her job or should be be helping the guy standing in the framing section for the last 20 minutes?? If you need to train or retrain an employee on how to assist a customer that is one thing. You do it later though. Do NOT be rude to your staff or try to shift blame in front of customers. It makes YOU look as incompetent as you are and everyone feels bad for your staff. Also, the craft felt for preschool we were there to purchase was terrible quality and the story was dirty and not well organized. I should have gone to JoAnn's in Wheaton. Will not make the same mistake again. Also, I was not refunded (as manager who finally appeared said I would be) for the hot glue sticks missing from my order. It is now worth $7.19 to never have to talk to this...

I truly understand that this store is brand new and the staff is as well but they were not trained 100%. However they were very nice and personable and added a few jokes because they knew that they were brand new. I enjoyed my shopping experience over all.

What I did not like was the manager. He seemed to be very rude. My cashier was unsure of how to take a coupon and the manager was nowhere in sight. The manager had a walkie talkie to communicate with those on the floor but the cashiers did not have one at all. So I wonder how they would find the manager or other sales associates. My cashier kindly sook out help from another cashier who was clearly doing nothing because there were barely any customers. It was just the first day. She came to help. Then the manager magically appeared. The cashiers asked him how to do it. The first thing out of the managers mouth was "why are you over here?" Speaking to the nice young lady who kindly came when asked to help. My cashier said "I asked for help with the coupon". The manager said " You don't ask her, you ask me". I felt as though this was rude to do especially in front of customers. Then he told my cashier not to put my canvas in a bag when I had asked him to. And I told the manager "I asked him to put it in the bag because it's easy to carry to the car".

I did not appreciate the way that he treated his cashiers. Had that been me I would have lost my job on the first day because what you won't do is disrespect especially in front of customers.

Michaels is awesome smells good and great to shop besides...

I brought in a poster for drymounting and framing. It looked OK when I picked it up, but after several months the poster began buckling. I just took the frame apart and, lo and behold, the drymounting I'd paid for was never done - the poster was just stuffed in the frame. I called to discuss this with a manager, kept on hold for 10 minutes, then someone picked up the phone and just hung up on me without saying a word. I called back, insisted upon speaking with a manager, and got a "customer experience manager" who told me she couldn't help me, because I needed to speak with the framing manager - who was, you guessed it, busy. When Alicia, the framing manager, called me back, she didn't even know my name, let alone the reason for my call. The "customer experience manager" had apparently ignored my request that she give the framing manager the details of my concern, so she could review my order in their system before calling me back about my concerns. Alicia indicated that she would have to look up my order, and would call me right back. It's been a...