Nevada Eye Care Optometry — Attraction in Winchester

If I could , I wouldn’t give Dr. Wong ANY stars. I found their information on the VSP website. I called to confirm that they can see children under the age of 2 & was told yes. I was told that they will present pictures to the child and ask them to vocalize what they see. I went on to explain that my son has a speech delay and was reassured that they could see him & complete the exam. This was a horrible experience. I would never take my child here again and I would highly advise any parent search for an office that is actually kid friendly. The woman lacks patience and was so busy lecturing me and my husband about how we needed to get our son to cooperate because she was unable to complete the exam. She was insistent that we allow her to put drops in his eye that would burn. But then also stated that even if she did this , he might not respond and complete the exam. We left the office and even as we were leaving she continues to repeat the same information “make sure your son completes the exam if you reschedule, because I have other people that I could fill in those appointment slots “. In other words “you wasted my time . I’ve made sure to tell other parents NOT to visit this place if their children need...

I just called to verify insurance information, and to see when their earliest appointment is available. I am literally walking around with one contact in, & I am legally blind. Instead of trying to schedule the appointment, or even listening; the lady who answered the phone was more worried about pushing away new patients depending on their insurance. First lied and said my insurance didn't cover contacts, then said well you only have $100 allotted towards contacts and if you have astigmatism you have to pay the $5 difference. Even not letting me get a word in, & over talking me. I didn't ask you that, nor does that really matter if I'm telling you I'm legally blind with one contact in; currently suffering from migraines and throwing up. Was it your assumption I couldn't afford the $5 difference, or even if it was a $20 difference? Did you ASSUME because of my insurance, I couldn't afford whatever out of pockets costs I would have after my $100 was met? I will be contacting my insurance, and reporting this office. More worried about money, than customers; not knowing I'm in highrises & condos, I have Medicaid because I broke my leg in 2 places not because I'm broke. Thank you though, I recorded the...

I have seen a couple eye doctors previously and they all just never really give me anything that works for my dry eye and redness problems all they do is prescribe a glass and some eye drop which I don’t want a glass It was my first time seeing Dr Doris Wong and I have to tell u even when she exams ur eye she take her time and ask u all the right questions and when I was getting some medication my insurance won’t cover it she give me this pharmacy information it’s cheaper to pay out of my pocket and she called them make sure they have it and ask the price have them deliver it to my home I never seen any doctor goes out of their way to help other the way she did it very knowledgeable patient and nice I’m very pleased even the staff are very nice I definitely recommend it thank you...