Nevada Eye Care East - LASIK eye clinic - an NVISION Eye Center — Local services in Winchester

Had my vision correction surgery November 2018. Though I have clearer vision overall, my vision varies greatly from day to day (sometimes even hour to hour) as well as from eye to eye. Some days my close vision is great (left eye) but my distance is shadowing. (double vision on top of the other letters, not double side-by-side) Some days my mid-vision is fine (in my car looking at the gauges) but my distance (can't see a street sign) is bad as well as my close vision (can't see the computer screen) is bad. Every time I go in for a follow-up, I'm told that my eyes are too dry, therefore distorting my vision. I've been using artificial tears DAILY since my procedure - most of the time putting drops in my eyes every hour, all day long. Last follow-up I was given an Rx for eyedrops that I put in my eyes once in the morning, once at night. They sting so badly that it's no wonder my eyes produce tears when I use these drops!! After putting in the Rx drops my eyes get bloodshot and literally burn for approx. 20-30 minutes afterwards. I'm super disappointed with the day to day struggle I have to see clearly. For the amount of money I spent on my eyes, you would think that my vision would have stabilized going into 4 months post-op. I have another follow-up scheduled on 4/9, so hopefully by then I'll be able to report that my vision has stopped going from good to bad & back...

Unfortunately, I have to give them one star as a new patient who has not been seen. I called 2 weeks ago to schedule an appointment for today (Friday 3:30pm). I arrived 10 minutes early and was never greeted once. I’m concerned about HIPPA as the sign in sheet was left out for everyone to read. The check in receptionist was polite but could use work on her professionalism and delivery. I received an email 10 minutes after I scheduled (2 weeks prior to today) with paperwork, which I returned the next day with copies of my ID and insurance card. The front desk asked me to fill out forms again and kept saying she didn’t know who the person was that I was speaking with. As a medical professional who has managed high volume offices, I personally understand how things can get busy and out of our hands, but the office could have been better staffed and trained to assist all of the patients they had in the lobby alone. After waiting 25 minutes and being told I’d wait another 30 minutes while they “build my chart” I canceled my appointment and left 17 minutes after my scheduled appointment time without even being checked in. Hopefully future patients can have a better experience than I did, but I will be finding another office. My health and safety is way too important to me to risk getting lasik eye surgery at an office I find to be unprepared and...

Overall, getting lasik was a great experience with Dr. Casey. One thing I would suggest is getting your system at the front desk checked or whatever this place has for making appointments. Every single time I make an appointment It's always some issue whether it's in a different location that's way further out where I'm located or it wasn't placed and Don't even get me started with the phone calling. Every single time I called this number it was always someone who doesn't know anything or where to direct me and every time I get a call back from this place I always get a different phone numbers coming in and now I'm there playing phone tag with everybody just so that I get the confirmation of what I need. I suggest you get Microsoft bookings or something to get situated with your appointments because this is ridiculous and is wasting my time driving. I get told to be at my appointment at this time at this day, I show up and the building is closed? If you're interested in Microsoft bookings to help your everyday work life,...