SEPHORA — Attraction in Alafaya

March 9th 2024, I went to Sephora in Waterford Lakes with a friend to use my Gift card. All was well until checkout. I was asked if I wanted to join a rewards program and I told her to repeat herself so I knew I heard her clearly. She said I can see if im qualified for the Sephora rewards program which would give me 25% off, and a bag of free samples which I said yes to thinking I would be signed up for notifications, earn points, and receive deals. She asked for my ID, which I then gave to her, she said the screen would ask a few questions. After being asked a few basic questions such as my address and birthdate, I was asked for my income which I didn’t know. She told me to put in 1500. Then the screen asked for my security number and I looked up and said how I didnt want to answer these types of questions as it made me uncomfortable to give this out. She couldn’t/didn’t go back since she already ran my ID. I answered the rest of the questions since she didn’t remove me out of the process. A few moments later she asked if I would like to use my discount today, I said yes and she handed me some sort of packet and said I could pay off my total over the phone. I cut her off and told her how I was unaware I was being signed up for a credit card with Sephora, how I don’t even come here enough to want one, I don’t make enough money to pay off the monthly expenses, and came in wanting to use my gift card. There was another employee to the right helping my friend check out as well as other customers. She was definitely listening in on the conversation at this point. The lady checking me out then said if I wanted to cancel my card I could by calling the number to linked to Sephora Credit and wrote down the phone number on the receipt. I was and still am very frustrated as I knew this could cause damage to my credit score and I couldn’t use my gift card. Never did this employee state I was being signed up for a credit card even when asked to repeat herself. There was no other solution for me but to cancel it all right away over the phone. As a very young adult, this could cause so much damage in the future with my...

Disappointed with Service, But Grateful for My Usual Kohl’s Sephora Experience

I visited this Sephora location around March 8th, stepping out of my usual routine of shopping at the Sephora inside Kohl’s across the street. I had assumed this location might offer a broader selection or more tailored service. Unfortunately, that wasn’t the case.

When I arrived, I was greeted, which I appreciated. I explained that I struggle with redness and very dry skin and asked for recommendations for a good cleanser and moisturizer. A staff member—who I believe had brown hair and a fuller figure—assisted me. While she was polite, the interaction felt rushed and lacked the attentiveness I typically receive elsewhere.

The product suggestions she gave were extremely high-priced and very limited. I felt like there wasn’t much genuine effort to understand my skin needs or budget. The whole experience left me feeling a bit dismissed and discouraged, especially since I came in hoping for real guidance.

Out of frustration, I decided to head to the Kohl’s Sephora where I always receive exceptional help. There’s a young woman there—she wears glasses and has curly hair—who consistently goes above and beyond. She takes the time to understand my skin concerns and always offers thoughtful, affordable recommendations. I ended up spending nearly an hour with her and left feeling confident, satisfied, and valued.

This is exactly why I usually avoid this standalone Sephora. The lack of personalization and the push toward expensive products without consideration of budget or skin type was disappointing. I truly hope this feedback helps improve customer service here—because the bar is being set high by the...

Today was a monumental day for me as I celebrated the grand opening of my new yoga studio in the community. Amidst the joy and excitement, I had a personal goal to visit Sephora before closing to purchase the new Dior Filter Foundation. This product had captured my interest after a trial run a few days ago, and I was eager to make it a part of my routine.

However, despite my best efforts, a series of gps navigational challenges led me to Ulta instead of Sephora, just 9 minutes before their closing time. Despite the late hour, the staff at Ulta graciously assisted me in finding the location of Sephora on the map. The store had a few customers but the staff was eager to help.

Regrettably, upon arriving at Sephora just 6 minutes before their closing time, I found the doors locked, and the opportunity to purchase the foundation slipped away. A young lady shared through the glass that there was nothing she could do as the registers were closed. Though I understand the constraints of closing time, it's disheartening to miss out on a product that would have added to my personal experience on a very special day for me.

As a fellow member of our community, I implore Sephora to consider honoring the hours on the website to ensure that customers like myself can confidently access the desired products.

As a longtime customer and original VIB member of Sephora I ask that you deeply consider the customer experience and the impact of closing down registers 10 minutes before closing on a Saturday.

Your understanding and action on this matter would be greatly...