SEPHORA — Attraction in Arlington

Watch the associates at this store. I went in on 12/20 to purchase a few gifts for work colleagues, provided the cashier my email address to associate my points with my account, and she lied to my face about being in my account. I only found this out when I received an email today (12/21) from Sephora and noticed my VIB points hadn't been updated. Luckily I retained the receipt, and I saw that she had a name similar to mine and a Beauty Insider account (I'm VIB) that she associated my points with. I called Corporate, and they couldn't transfer my YTD spend from this fool's mistake to my account! They were nice enough to update my points, but now I have to call them again if I spend the requisite money to upgrade to VIB Rouge in the next 10 days to have them manually upgrade my account. This was a decent fix, but once again, the burden is put on me to stay on top of Sephora to ensure the error is corrected.

I then called the store directly and spoke with the manager, who attempted to cover for the employee and say my email address was very similar to that of the one she applied my points and spend to, which is fine, but just proves my point that the girl was too lazy to even confirm that she was in the right account! Please note that both Corporate and the manager at this store were able to pull up my account with zero difficulty on the first try, which really shows this particular cashier really just didn't want to put forth the effort to ensure the accuracy of the point application. The manager then said she was going to put together some package for me to compensate me for my time, which is fine, but it need not require me to pick it up because I definitely don't have the time for that today nor do I plan on setting foot in this store ever again

Keep your receipts and double-check the work of these employees if you choose to visit this store. The convenience factor has vanished for me at this point, I'll just visit the Pentagon City location or order online exclusively...

Don't stock EVERY shade of makeup if you don't want to sell to EVERY RACE of people.

I went casually to Sephora twith my wife who was looking to buy some new makeup. NEVER have I experienced such blatant discrimination. Every associate would merely say hello to us and keep walking and when customers after us would come in they would great them and offer them assistance and would walk all over the store with them.

My wife was looking at one specific type of makeup for over 15 minutes and NO ONE ever approached her to offer help although there were three AVAILABLE associates that were not helping anyone as there were only 3 customers in the store including. In fact another associate went to assist a group of 2 customers that were already being helped by another associate.

I asked to speak to the manager and to my surprise it was the EXACT person, named Deborah, who initially disregarded us only to extensively offer to help the next customer to come in that looked like her. When I asked her why she offered us a different level of service she said she did not. Clearly she would not admit that she ignored us only to offer thorough service to the other customers. Not only did she do that, but other associates did the same thing to us.

DO NOT BUY from this store that exhibits such RACIST and DISCRIMINATORY...

I was greeted by 2 smiling faces!

Went in with the sole purpose of exchanging a couple items I bought from the VIB sale (I went a little too crazy). I wanted the new Chanel perfume Gabrielle - there were none on display. So I figured I’d go ahead and return my items, and ask the cashier about the perfume. She told me they were sold out! Understandable because of the sale and the holiday season.. then she offered to check in the back. No luck.

As I was walking out I stopped at the perfume section again, and she came running after me! She said they might have found one stashed in the stockroom! The same cashier that returned my items came back and found me the perfume!

I always have such a great experience here - the makeup artists match my foundation PERFECTLY and the items they’ve recommended are items I still use to this day. I shop at Sephora a LOT but this location is consistently great!

As I was walking out (with the biggest smile on my face) the artists towards the front greeted me a happy...