Sound Man — Attraction in Altamont

Update: July 28,2014 -The Alpine head unit purchased from this Sound Man, amazingly just stopped working on its own. It would short out if the heater or ac was turned on, screen would flicker, shut off, etc. After deciding to purchase new car audio equipment from a more reputable business and FREE installation after purchase, they asked me if this was something that I had installed myself. I explained the below situation to them and was informed by the employee (who was not a teenager working under the table like Sound Man) that it was by far one of the laziest and poorly done installs he had ever seen. Lowering my rating from 2 stars to 1. I wish I could put 0. Seriously, go somewhere else. You won't regret it.

2013 I really hope that you take the time to read this before taking your money to this business.

Let me explain why:

After purchasing a $999 Alpine Navigation/Bluetooth/iPod unit, I was charged roughly another $100 on a wiring kit specific for my 2008 Jeep Wrangler, and told another $125 would be for a "Professional Installation." After 5 hours of "professional installation" I received a phone call from employees stating it had been completed. I quickly learned after returning home that I was unable to change any of the settings on my Alpine head unit because the transmission lock was not properly installed. After explaining this to the employees the following day, I was first asked if this was something that I could change in the settings... After explaining that I couldn't even access the settings because it was incorrectly installed, I was finally able to get the employees to admit that they had never sold or even installed one of these Alpine head units before. That same day I was asked to leave my Jeep at the business so they could fix the problem. After having my vehicle for an additional 5-6 hours, I called the business only to find out that they hadn't done anything to try and fix the problem because they had no idea what to do. So they contacted their Alpine representative who advised them of a bypass that could be used to alleviate the transmission lock issue, however, it was illegal. So I was asked by the staff to write out a release of liability. Me. They want me to write it. I agree, but now they realize they don't have the part for the bypass and it needs to be ordered. When the part finally does come in, I bring my Jeep down for now the third time since my initial purchase. I am quickly appalled at the fact that the employee is now asking me to pay her parts and labor to complete a "professional installation" that hasn't even been completed in the first place. After calmly explaining my frustration to the employee regarding my spending nearly $1300 on a Alpine receiver and a "professional installation" and it being anything but professional, she throws a fit in the middle of the store with customers present, stating "FINE, FINE, just give me your number and we'll call you when it's done, but we're not going to do the bypass."

I am not an angry or confrontational person by any means, but I will not stand idly by while a dishonest business tries to nickel and dime me on an installation that was never completed. If you're going to do something, do it right the first time. If you are going to charge your customers $125 on a "professional installation," you better do it right the first time as well.

Poor customer service. Poor knowledge of products. Poor business ethics. Just an all around poor experience with this business, I hope for your sake, you take your...

Had a great experience a few years ago when dealing with the owners, when I had a system installed in my Lincoln Mark LT Pickup.

Unfortunately, I can’t say the same for the individual I encountered today.

Although, I made a purchase, I won’t be back. I’ve been working in high level, customer-facing roles for 45+ years, and know a good customer experience when I experience one. I definitely didn’t experience anything even remotely similar this morning, until I copped enough of an attitude to let him know he’d stepped over the line. He caught himself…just barely. Just enough to complete the transaction and not further escalate the situation.

He was blatantly rude and didn’t appear to want to be there on a Saturday morning. He started barking out questions with a dirty look, and cutting me off when I was communicating what I was seeking. That was how I was treated.

My Suggestion: Either get this guy trained in customer service and get it under control, or risk losing more customers, like myself. I intended to be a loyal, returning customer when I walked in the door. I was treated as much less than that and won’t be walking through that door again. My money will be wisely...

Wow what a let down went in to the store and waited to be helped after waiting for a couple minutes and no one came I leave with my daughter . As I went to my car somebody fineally gets out of there car and doesn’t say hello doesn’t say I will be a second begins to scold me for leaving because he was helping another customer . I didn’t even know he worked there ! when I got there there was two cars in the parking lot and there where three people sitting there talking two in the car one out of a car . For the most part I try to stay local and support local businesses but I will definitely not be back . I don’t like to be scolded in front of my daughter for no other reason then you don’t even want to say I’ll be with in a second Especially if you know nobody’s in the store to help somebody . If you don’t like your job buddy go find...