Dutch Bros Coffee — Restaurant in Oregon

The last 3 times I have ordered from this location I was given the wrong drink. It is my fault for not checking before I leave the drive-thru but it is really disappointing to get to work, only to have to throw away a $5-7 drink because it's flavored with some kind of syrup. I always order the same thing, iced oat milk latte. I am hypoglycemic and cannot have drinks with syrup. I went this morning, I was literally the only one in the drive-thru on both sides. I know the staff weren't really paying attention because I had to repeat my order 4 times, but even then I do not understand how my order can be messed up not once, but three times now. From now on I'll be testing the drink before I leave (despite it being borderline dangerous now) but really I shouldn't have to.

Update on 7/26/2022 (The next day): So I went back there this morning and guess what? They got my order wrong, again. Small oat milk latte. I do not understand why that is so difficult! I am just going to keep adding until they get an order right. At some point ya'll got to be a little embarrassed of yourselves. It's coffee. The person who made my drink this morning didn't even bother to redo it (like I would have wanted) instead they told me they would refund the difference back on to my card. I don't have high hopes that is actually going to happen since literally pouring milk confuses these people. But we'll see.

Update on 7/28/2022: My order was never refunded back onto my account. Why am I NOT surprised?! Should anyone ever need to use my testimony to show there is a pattern of irresponsible and dangerous employees at that location, and no corrective action was ever taken after complaint after complaint, please feel free to...

I always go to this location because of one person that always makes my raspberry black tea with cream to perfection chef’s kiss Clayton S always knows what I’m having to drink just by seeing my face which I appreciate because I’m not having to constantly repeat my order over to different people or yell through a speaker. Clayton is fast, friendly, efficient and always goes above and beyond to make sure you’re satisfied before leaving...

Love going to this location! They’re always so friendly and have fast service. The drive through is also easy to navigate, unlike some of the other locations in the area. Clayton S. is the heart of this stand! He has been at the location for a long time now and definitely knows what he is doing. He’s always so kind and no one makes my drink better than him!!! If there are considerations for raises soon, he should definitely be in...