TRG Datacenters - Houston Data Centers (HOU1 & HOU2) — Attraction in Spring

Having been in the datacenter game (building, maintaining, and using) for over 20 years now, I've seen a thing or two about what works and what doesn't. As a customer of TRG, I'm very pleased with everything. Let me tell you why.

What I noticed about the TRG facility is that all the details are intelligently considered - the building is secure, clean, and polished. The way TRG has implemented power and HVAC systems and associated resiliency is some of the best I've ever seen. A fully redundant genset system in a datacenter is expected. But one that's fully redundant plus one, AND implemented 1) inside the building and 2) so the system undergo maintenance and servicing while under active load, resulting in an infinite amount of generator runtime? That's more than "expected"; I call that "badass".

It's true to an extent that "cabinets are cabinets and it's up to the customer what goes in them" - but at TRG a culture of customer service comes through as paramount. Need a folding chair or screwdriver? Just put it back when you're done. Short one fiber patch cord? You can borrow it. Want to bounce the idea of some neat new cable management device off some geek who knows what they're doing? Maybe you just need an extra set of hands to put something heavy in your rack. It's really likely you'll find the CTO aka "Chief Un-datacenter Officer" out on the floor somewhere, figuring something out. Dude has a genuine passion and it shows.

Combine these with the fact they offer responsive support, free remote hands, and cross connects with no MRC, and it's a technologically superb datacenter, in a convenient location, with a proven record of helping their customers get things done. I'm extremely satisfied as TRG customer and expect this to continue...

When Distribution International was looking for a new data center to replace our existing facility to host our gear, we'd just taken a tour of TRG and it was a good fit.

Not only did TRG partner with us for data center service, but the service offerings of NetDepot, their sister site in Atlanta, solved our need for disaster recovery capabilities we'd lacked for years being along the Gulf Coast under constant threat of natural disaster potentially impacting the greater Houston area each year.

The move itself was made easier with TRG actually working with my IT team and executing the move itself. The TRG team arrived at our current data center to meticulously un-rack, label, pack, and mover all of our gear to TRG. Their team then worked through the night to make our gear ready by 9AM the next morning for my team to start service restoration.

In short, our transition was easy and smooth. While the relationship is days old as of this review, I'm positive over the next three years DI will continue to receive this type of "GOLD STAR" support...

We thank Chris, Cory and the team at TRG in Spring, TX for all their help! After touring about 7 datacenters from Bryan to Katy and around Houston and all over, we choose them as our datacenter. We are a mid level firm and we are running our production environment from their datacenter and our setup was amazing. We purchased the Colo+ plan so we just brought our equipment and overnight everything was racked and labeled and ready for us to flip a switch and get going. We can't be more pleased with the professionalism, attention to details, responsiveness and security that we get with TRG. We recommended 3 clients of ours to them before we even signed our own contract! If you're looking for an affordable datacenter that focuses on customer service, security, cleanliness, location and all else I mentioned, LOOK NO FURTHER! We are glad to be a customer and look forward to a long standing relationship for years to come, thanks Chris and your team...