Vegas Vision — Attraction in Winchester

My daughter's and I were seen here and received glasses from them. My 10 year old has to have a replacement pair a week after her original pair and per my insurance company they didn't submit the request until 6 weeks after I had requested the replacement! Eyequest, my insurance me company told me to call them to make sure they did their job! I did and they stated they had done it HOWEVER, I never gotten a call for glasses for my daughter's replacement! I waited another few weeks and still no glasses so at this time it had been six weeks! I call again for my oldest daughter's replacement and speak to a manager about my youngest daughter and finally 2 weeks after that, I get the call for both pairs! This service took 2 months to get when it only should have taken 2 weeks! My younger daughter is almost blind in her left eye per the doctor and I had to wait so long for her glasses! I was upset, however just dealt with it and went about our business! A couple weeks went by and we had gotten an eye exam at her PCP and they stated she still could not see out of her left eye, even with the glasses! I called back and asked if we could get another exam maybe her eyes had gotten worse waiting for her replacement, they said that my insurance won't cover it but maybe we could get a discount on the exam! The doctor told us that we couldn't get a discount, because she had been seen in August, originally, when she had not had her glasses because they had been ran over by a car, when she was crossing the street, a week after she had gotten them and they didn't get her more glasses until 2 months later! I WILL NOT BE GOING TO THIS EYE DOCTOR ANY MORE THEY LET THEIR RESPONSIBILITIES TO THEIR PATIENTS SLIP THROUGH THE CRACKS AND THEY DO NOT TAKE RESPONSIBILITY FOR IT AT ALL! I HONESTLY DON'T THINK THE MEDICAL ASSISTANT TOLD THE DOCTOR SHE HADN'T DONE HER JOB, AND THAT SHE DIDN'T SUBMIT THE REQUEST FOR GET REPLACEMENT PAIR UNTIL THE THIRD TIME I CALLED! They are only about they money and not the patient! I had them mail out my prescription and I'll be going somewhere else! I do NOT recommend that anyone go to this doctor as they do not do their job, and they do not actually care about the patients care, only about the dollar! They should have at least went off the date by daughter had her second pair, as it was only a week later from her first pair that she needed a replacement and they didn't handle my file properly! My insurance told me they had no record of an request for a second pair! The front desk lady told me that as well, her name is Yvonne, and I know they didn't handle my file with diligence! If you want to get your eyes looked at, go somewhere they take responsibility and care about their...

I set an appointment for my husband and he received wonderful service, so I decided to set an appointment for myself. Only to find out that I am being treated very rudely and I did not received the same service my husband did. I feel so discriminated against and besides the ladies there were talking bad about myself and some of the other people there in Spanish, under the assumption that I didn't speak it. i would not recommend this place to anyone, it is a shame because the doctor was nice but that is about it.

01/25/2025 It has been confirmed today that this place is the worst place EVER if you need anything. I called today because my husband's glasses broke. They left me on hold for 15 mins, I called back only to be told that they don't do repairs and I would have to buy another pair. I will NEVER step foot in this business again. The staff is super rude and very unprofessional. This office needs serious improvement i.e. fire the whole staff and start over. Them people need better training in customer...

my family and i have been going here for years and it’s took a downhill turn very fast. The two lady’s here have gotten very lazy, one of them is rude always giving attitude and the other doesn’t even know what’s going on. the doctors are great but it’s time for new staff. they have messed up payments and prescriptions many times. but the very last straw was using my fathers insurance to cover another family’s members committing insurance fraud without informing us when all insurance were provided. very sloppy work. they tried to make us pay the difference and waisted three months of our time waiting for my 8 year olds glasses just to admit that they didn’t have them! just avoid this location. it is...