OfficeMax — Attraction in Cottonwood

If you are in a hurry or you think a simple purchase, or simple print job will be a quick process. Think again. I recently moved to this area, and going into the store about 5x a week for shipping purposes. I have come to realize that the copy and print department and the shipping department are the same. And they have no customer service experience. I literally only have to hand off a package to an employee when i come in, But its never that simple. Everytime I come in, the employees are either talking crap about a customer they just had, talking about unrelated things, or so "into" there copy job they are doing. I waited 10 minutes today to hand off my package. While i waited i noticed 1 employee with a customer. Which is completely fine. She never said hi, or ever told me if was going to be a couple of minutes. I just waited. After 5 minutes of waiting patiently, an Old Gentleman came up to the same counter, and the lady quickly said hello and asked what he needed. He was picking up a print job that was over 1,000$. Of course another employee who just walked up and heard, and immediately helped him.. Mind you all i wanted to do was literally give a box to the employee, i didn't need a receipt just didn't want to leave on the counter. When it finally hit 10 minutes of me waiting. The lady was done with her customer and came over. I didn't get a hello or ever a smile. she looked like she hated her job and could careless about helping.

In the end, it sucks that the Copy and Print, and Shipping dept, don't like there jobs. But its sucks ever more i can't go to a different store. If it was up to me, i would no longer be shopping here. But because i us FEDEX all week long i HAVE to.. Just remember if you think its going to be simple.. its not

If you want to have quick check out for buying product, it will be quick. The Cashiers are awesome. Apparently their happiness and wonderful customer service hasn't spread to the other part...

Every single employee I encountered in this store was personable and helpful. I visited this store on both Dec 23rd and 24th.

I'm from out of state, and needed to do some shipping for my mother, who is a resident of Cottonwood. When I arrived at the FedEx counter on the 23rd with items to ship that were not packed, Michelle directed me to the FedEx location on 6th Street, which is a full service facility. When I told her that I was not familiar with Cottonwood, she wrote down the directions, and the telephone number. Without my having to ask, she called the location to make sure they were open, and let the gentleman there know that I was on my way, because he had told her that he was getting ready to close.

On the 24th, I had more items to ship, but this time they were packaged and ready to go. Michelle was again very helpful, walking me through the kiosk process while continuing to assist other customers. She moved seamlessly from one task to another, helping as many people as needed her.

Once we finished with my shipping process, I took my FedEx receipt to the register, where there was a line. There was one cashier, and soon another register opened. Even with two registers open, and the clerks working efficiently, there were more last-minute shoppers than could be quickly processed. Once again, Michelle came to the rescue, by opening a third register.

People like her are worth their weight in gold. She is knowledgeable, personable and efficient. She made a task I was anticipating to be drudgery into one that was entirely painless.

Thanks, Michelle, and everyone else who worked at the Cottonwood location on the 23rd and 24th...

*Update * went in today people were making copies ( non employees ) I asked a guy behind the counter a question he said he didn’t work there ( also a non employee behind the counter ) we found what we needed without seeing any employees and made our way to the register, did I mention zero employees found or seen anywhere . I had to go to the window of the office and look in she was lower than the window ( maybe hiding) she then came out and rang us up .

All I needed was a fax …. Simple right wrong. I checked in using there log in station it said wait time 3-15 minutes well it ended up being 16 minutes on my text . As I stood there someone came in from outside didn’t check in and was served right away. Finally a person from the other side of the desk asked me if I needed copies, I said I need to send a fax . She pointed over her shoulder and said something to the effect that I need to scan into the computer then go over to the cash register to pay for the fax I didn’t send yet then go back over to the copier I used to manually punch in the code on the receipt. The machine she wanted me to use was older than she was . Really, get up off your butt and help me . Someone hollered isn’t the machine working ? I hollered loud enough the back of the store could hear what I was trying to do and she wasn’t helping me because I needed help, I yelled out I am going elsewhere. You know Zero people said I could help you nobody. I went to the UPS store, they were very helpful and understanding. They had no problem helping me send a fax . I don’t recommend office max for anything....