Dr. Carmel Cleetus — Attraction in Dallas

I work 80 hours a week. Dr. Cleetus has wasted half of my rare off day, and I still don't have a new prescription. I am not going back, and if you have Superior Vision, you should also avoid Target and LensCrafters locations at this time.

It was difficult to find a provider who was in network and available on weekend days. I initially appreciated the online methods to make an appointment because in my line of work, I can't make a phone call during normal business hours to schedule an appointment.

I did my due diligence: I was informed of my benefits and I searched for in-network providers on my insurance website. Chose Dr. Cleetus because she was listed for both services I was seeking--routine exam and contact lens fitting--and because she had recent, good reviews on multiple platforms. In the days leading up to the appointment, I filled out all the forms I was sent.

Arrived 30 min early, which was great because I found out that the location is different from Target Optical. Target Optical sells glasses and is inside Target. Dr. Cleetus' office is outside.

During the check in process, I learned that there was a discrepancy. From my insurance website, I expected contact lens fitting to be covered by my plan with only a copay on my end, but on their end (they use Luxottica for their online portal), they didn't see contact lens fitting among my benefits. As such, I was asked to pay for the contact lens fitting out of pocket. I verified that there would not be a penalty for day-of cancellation, and then I left to call my insurance for clarification.

My insurance company explained that because of the website portals that optometrists affiliated with Target and LensCrafters choose to use, there is currently a technical issue. They are unable to see all the benefits a patient has. This location had not reported the issue to Superior Vision and had instead been charging patients out of pocket for what is supposed to be covered. It is each clinic's responsibility to notify patients of these issues when scheduling the appointment. I was never notified of this.

My insurance spoke with Dr. Cleetus on my behalf. The office confirmed that I had shown up for my appointment. They refused to offer me a free contact lens fitting for my inconvenience. The best they could offer was to submit a claim. When asked what compensation she would be able to offer me for my wasted half-day and gas money, and she said she did not feel obligated to do so. I was advised by my insurance to go elsewhere.

Of note, they also offer additional services at an additional out-of-pocket cost. I had already selected to opt out on the online form prior to my appointment. Upon checking in, I again felt pressured to change my mind. We only moved on after I explained that I had undergone some of those portions of the exam before but did not have the budget for them today. As a young healthy person, I would not have derived much benefit from such services. I wish the healthcare professionals would have considered whether such harmless but pricey tests were truly indicated for me instead of just pushing anyone to pay for additional services.

This practice failed to communicate with my insurance company when there was a technical issue. This practice failed to communicate to me in advance of my appointment. This practice feigned ignorance and said this situation only happens on occasion. The only way that might be true is if they don’t have any Superior Vision patients. From the way they responded, it’s clear they don’t need me as a customer. I hope they see their other paying customers as patients and...

We came for granddaughter’s first eye exam. At first I couldn’t decide where to take her but the convenient location at target and the easy online scheduling helped with the choice. Doctor Cleetus was very nice, attentive and patient with my seven years old. I liked her so much that I asked if she would do an exam for my eyes. She took me right away without an appointment even though it was at the end of her work day. How convenient it was to get it done and I was so glad I did. My vision changed over a few years I haven’t checked it and I needed a new prescription. Then we stopped at Target to order new glasses with the same day order discount. I was very happy with Dr. Cleetus. My husband will make an appointment now after I told him how professional, knowledgeable, patient and...

I've been seeing Dr. Carmel Cleetus for the past two years, and every visit has been a great experience. She's friendly, patient, and incredibly thorough. You can tell she genuinely cares about your eye health, and the time and attention she puts into making sure you're comfortable and satisfied is truly world-class.

The office is clean, quiet, and efficient; you're in and out in no time. Pricing is very reasonable, and the customer service is always top-notch. I've referred several friends to her practice, and they all share the same positive experience.

Highly recommend Dr. Cleetus if you're looking for quality,...