Buffalo Wild Wings — Restaurant in Danvers

I made an order through doordash to be picked up by me, doordash gave me an alert that it should be ready. When I arrived there were plenty of others also waiting for their online orders so I kept that in mind and I was patient. I let them know my name and order (which doordash tells you to do upon reaching the restaurant). The employee turned around to look at the obviously empty rack and turned back to me to sarcastically say that nothing is in yet, which I clearly already knew but I was just doing what doordash tells you to do. Inform the restaurant you are there to pick up. She continued with snarky remarks to everyone who came to eat or pickup. No apologies for the wait or inconvenience to anyone, just unapologetic and sarcastic sighs. After waiting an hour after the estimated latest time, I still didn’t receive an apology or any remorseful comment to aid my disappointment. I watched that same employee bring out the soda for my order and have it there sitting out for 30mins and then when my food was ready try to hand it to me. I asked her to please make me another one because the ice has probably already melted into the drink, and she was rude about it but still got me a new one. I get home (my mistake but I had already waited so long and there were still so many others there) to check food and the “grilled chicken tenders” were rock hard tiny slivers of meat that was obviously left out all day extremely dry. The boneless wings had the sauce on the side even though it should have been all over the wings. The fries where hard and stale, clearly not fresh. All of it was cold! I called to complain about the wait and the horribly low quality of food, because if at least the food was good I wouldn’t have complained about the wait. I was offered to receive new food or a gift card, I chose gift card and went in the next day to receive it.

Weeks later, I make my last order just to use up the gift card because I already made up my mind on never going there again. I made sure to go right around opening because I didn’t want the disaster of dinner time rush. I order a meal with boneless wings and pay extra for chili on the fries. I pick up my order with a reasonable wait time, and I check the food in the car. I realize there’s no chili on my fries, but at least this time the food was warm. I check the tag to make sure it says “add chili” and I go back in. I let her know that there’s no chili and she doesn’t say “sorry i’ll fix that for you” she straight up walks away and comes back with cold chili in two small sauce containers and throws it in the bag. At that point I realized there’s no point in complaining I just left. Thank God the rest of the food tasted good it was just that when you pay for chili fries you expect to have warm chili on top of fries. you don’t expect to have to assemble and heat it up yourself.

The quality and service is extremely questionable and not consistently good. I would have preferred to have my money back instead of a gift card because I knew that ordering from here again would still be problematic and it was. I could not imagine sitting to eat here if the service is this bad right at the door, possibly better if they know they are getting tip or not, like I said it is questionable not consistent. Nothing justifies giving PAYING costumers cold food or making them assemble the food themselves. We payed for bbq wings we should not have to put the bbq on ourselves, or heat the chili to put on our fries. These are standard expectations, if you are understaffed then plan accordingly, shut down all online orders until you have adequate staffing, but do not cut corners on service or quality to compensate. The waitresses and cooks need to be retrained or fired. They behaved disgustingly and should know how to handle busy nights, part of their expectations as waitresses is to keep customers happy and comfortable while they wait, not disregard and disrespect them.

100% disappointed and please customers do not waste...

Saturday (earlier last month) we got there at around 5:00pm and we had a movie at 6:15pm (nearby). In my head this should have been plenty of time to order, wait, eat, pay, and leave.

We ordered a slider, 4 bbq wings, and a side caesar salad. There were two of us.

They sat us immediately down and our waiter came back at least twice to take our order (within five minutes or so?), and we ordered on the second go-around.

Then we waited for 45-50 minutes total for our food.

Our waiter came by once after ordering, about fifteen-twenty minutes into waiting, and apologized and let us know it would be out “soon.” We didn’t see him again until the food arrived at around 5:55-6:00pm.

Then a hostess came up about fifteen minutes after that and told us the waiter was too afraid to come back to our table and explained the reason our food was so late was because they had a “lot of take out orders suddenly.”

We asked for our check and explained we had a movie to catch. We were a bit confused (why would the waiter be afraid of us and why was his coworker saying something like that? It made us feel bad.)

We didn’t get our check until our food arrived 15 minutes later than the hostess telling us it would be out soon. The manager came out and apologized to us as well. It was super awkward for us.

We had about 5-8 minutes total to eat our food and leave in order to make our movie. I almost got sick trying to eat my wings LOL and forget about the salad. Originally we intended to leave at 6:10 the latest. We left at 6:15 on the dot.

There was no monetary compensation for the poor service given, which I guess was fine, but I feel as though I paid to make myself ill? There were plenty of times to tell us the wait would be terribly long and we would have happily gone elsewhere. I wish we’d gone to Panera across the way.

The Staff were nice enough given the situation but unfortunately the lack of transparency was not ideal, as was the weird excuses given and the fact they said we...

Last night, my friend and I visited BWW(Danvers location) to enjoy dinner, watch the Reds game, and have a few drinks. Unfortunately, our experience turned out to be extremely unpleasant and disappointing. We were abruptly cut off from ordering more drinks by the store manager, Jill, who approached us in a condescending manner and loudly insisted that we finish what we had and leave. This incident was not only embarrassing but also drew unwanted attention from other patrons in the bar.

Seeking clarification, I asked Jill to explain the reason behind her decision, as it seemed unjustified to us. To our surprise, she mentioned that we were the youngest individuals in the bar. This comment felt entirely irrelevant, considering we were both of legal drinking age and had provided valid identification when carded. When I questioned the relevance of our age, she curtly responded, "Well, you need to order and eat food." I informed her that we had already consumed appetizers and were still waiting for our entrees. Despite this, she insisted that we eat our food and promptly leave. At this point, the situation became utterly absurd, and our desire to remain at the establishment vanished entirely.

To add to the discomfort, when I inquired about the availability of military discounts, Jill's response was hesitant and ambiguous. Her subsequent demand for proof of my veteran status felt as if she was intentionally trying to make it difficult for me to receive the discount I asked about. This final interaction further contributed to the overall negative experience and left a bitter taste in my mouth.

I am deeply disappointed by the treatment we received at BWW and am compelled to share my unpleasant encounter with others. It is my sincere hope that by sharing my experience, others can be spared from enduring the same mistreatment and frustration that my friend and I endured...