The Fairlane Club — Attraction in Dearborn

Honestly, I don't even know where to begin. I was horrified by the way my best friend's mom was treated today. I want the whole world to know about her experience! First off, MIKE, an employee was incredibly rude to her. I was absolutely disgusted by his treatment. He not only yelled at her in front of her kids, he also did not apologize for his behavior even though he was clearly in the wrong. I am full of anger as I type this!!! My friend's mom has been a member of the fairlane club for almost 5 years now. Today, she ended her membership, and I don't blame her. He had no right to raise his voice, she didn't do anything wrong. The owner said so himself. I don't normally like to mention names, but I want people to see what kind of person Mike is. You undermined her; you should be ashamed of yourself! Oh, and Cherry at the front desk, how about you smile every once in a while, make us feel welcome for a change? I'm sorry if I'm coming off as rude but that's how you and Mike made us feel on an everyday basis. Just thought we should swap turns for once. Honestly, isn't the fairlane club supposed to be a fun and welcoming place? So why is it that every time we go, we feel so unwelcome? I'm sick of it, so I'm gonna let everyone know just how rude and crude some employees are! You lost 9 members today, we'd much rather go someplace else where we're appreciated and...

We recently had a wedding hosted by the Fairlane Club. It was an abject, unmitigated disaster. The power went out the day before the event. A DTE issue. Not an “act of god “ , (like a hurricane or lightning strike). At least 28 hours before the event would have been more than ample time for a well-heeled and professional business to have a working generator (the generator at the FC was not working the day of the power outage) in place so that an event planned more than a year in advance would have been able to occur. The secondary venue (6hrs before guests were to arrive) was able to happen because the mother of the groom knew someone that was a personal friend of the owner of Andiamos. Andiamos did an amazing job of setting up a reception for 125 within 6 hours.. beware of a venue that does not have a viable plan to deal with something that would have been a minor issue (no power) if they had had a working generator. 6 hours before our guests were to arrive, the FC planner suggested we have the event outside, no canopies, in 85 degree heat. The food suggested was sides from Kroger and fried chicken with mashed potatoes and gravy!!! Unbelievable. Unacceptable. When planning your event, ask for contingency plans so that you don’t have to go tell your bride or groom that you don’t have a place...

This place is so outdated. I was not expecting walking into the 90's when I walked in to see a room for a wedding reception I was planning on having here. Not only is this place outdated, the furniture is old, the carpet has stains, and it smells awful. We had a 12:30 appointment to meet with Charity Bronson, we informed the receptionist of such, she had us fill out a document with our personal info, then told us to have a seat. We sat then waited... and waited... finally we hear the receptionist whispering to a co-worker as she was confused as to how to address Charity that her 12:30 have been waiting. She knocked on a door, went in and we waited... waited.. finally I told my fiancee that we have to leave as I started to get really irritated as this was so rude and unprofessional of her. Where do you think you work at? They Henry? The Dearborn Inn? well you are far from it, we left this nasty place and ended up booking near by. Thanks for all of your help Charity.. Oh one more thing, she didn't hesitate to call or email me to apologize for the inconvenience she caused us as we waited almost a half an...