Lids — Local services in Dearborn

Rude....There where two employees working when we enter neither spoke I continued to look one of the workers came and stood in the area I was looking in again did not address my presence...Instead engaged in conversation about store products and stocking the store after about ten minutes I gave up on receiving any customer service I basically had to squeeze my way around the employee to put a hat back..Smh extremely rude they talked amongst themselves the entire time was in the store and most of that was complaining about work that had...

Fairlane Lid's store is the worst store to deal with. Horrible customer service. Hats were ordered 4 weeks ago. 3 trips, hours in store still not here. Even though the call came 3 times that they were in. Employee does not help the cisomer who cane in first, he helps who he pleases. Then he jumps from customer to customer. I work in customer service. You wait on the person who was there first and finish with them before moving onto the...

Fulfillment time on order was not upheld. Waited 8 days to get a sub standard stitch work. Paid $110 for two cheap trucker hats worth custom logo. They comped me with a free hat in all fairness but I don't feel like it was fair to me, my pocket or my business to have to wait for what ended up being crooked lettering. Took the hats and left because I didn't want to deal with the Lids Company problems not solutions culture I was...