uBreakiFix - Phone and Computer Repair — Attraction in DeKalb Township

Due to some torrential down pour some water got into my charge port and I was getting an error. I called and spoke to the employee who was very thorough and said I could come in and he'd give it a look and use some compressed air and heat to attempt to fix it, for free. If it required further work; such as a water damage diagnostic, etc. it'd be around $135.

Went in and the man wearing the flannel was very thorough and kind in explaining to me the process of fixing it and sure enough he solved my issue. He asked to leave a 5 star, I said I happily would. I was offered some stickers but declined, said I'd leave a 5 star no problem. I asked again what the process was to fix it and he explained again. No attitude, was patient and thorough. Greatly appreciated him and his professionalism.

However, after that, as I was about to walk out a happy customer, a man who I presume to be the manager or supervisor came out and said normally it's a $30 charge but if you leave a 5 star it's free. I found this assertion to be rather rude and unnecessary honestly. I'd already agreed to leave a 5 star and was satisfied with the service. I was also already told twice it was free of charge no problem. After all it isn't a guaranteed fix it's just a 3 minute (at most) process that serves as a diagnostic more often than a sure fix, which their diagnostics say are free. Also, considering it only took about 3 minutes for the whole process $30 seemed excessive anyways. Don't get me wrong, if they'd told me it would be $30 ahead of time and guaranteed a fix I'd have paid that. However this wasn't the case. It was almost like he was saying "Hey we hooked you up and fixed so you better leave a 5 star". That's how I took it. Either way I'd already agreed to leave one and was very appreciative of the employees communication and them fixing it for me.

So while I do appreciate the employee and the service, I did not appreciate the unwarranted strong arming to leave a review by the manager/other employee. It spoiled the visit for me, honestly. Had he not done so, this review would simply be me explaining the situation and saying how great they did and that I'd return with any further issues.

That said, would highly recommend and would use their service again if needed. But does that mean if this happens again I have to pay $30 considering I've already left a good review? Anyway I suggest whomever the man is that said that to me doesn't do so again. It didn't sit right with me and wasn't warranted whatsoever. Prior to that he'd come out to grab a protection screen, I wonder if when he noticed me he'd decided I was the "type" you could talk to like that. Regardless... did not appreciate that. If I were in a bad mood I might've actually argued it. I considered saying something like "I was told I wouldn't be charged/this was (potentially and was) part of the diagnostic process. Or saying "I'll pay the $30 and leave a 1 star review if you're going to be rude and communicate with me like that." But the employee was so awesome I...

Terrible experience I came in one morning to have my iphone 11 screen replaced. I had spoken with a woman who told me they were sold out of these specific screens at the time but a shipment was coming in that day. We set up an appointment to fix the phone and have them call me when the screen came in later that day. I came in at 10 am and had this conversation the store did not call me all day until 6pm I figured I should call when I did they responded quick and politely to tell me that actually they had multiple screens both after market and oem this leads me to believe either they have horrible customer service or just lie about stock which I hope isn’t true. But all of that aside I still ask to have my screen fixed as this is the only store nearby I know of that provides these services and I need my phone for work. They ask how long will it be till I can be at the store I inform them I can be there in 10 minutes I was driving at the time even in the direction I would’ve arrived at 6:30 at the absolute latest which I understand in regular circumstances is disrespectful to the store and expect to be rejected but I would assume at least some empathy as I told them I needed it for work that day which never happened, but they still let me try to race to the store, arrived at 6:25 to get told to my face instead of very easily and much more conveniently over the phone they can’t do it today they could take my phone but cannot do it till the morning. With 35 minutes left in the work day I figure you’d do me a favor but when you can’t align the screen protector properly, or install the screen I asked for, and had my appointment “scheduled” 3 different times across two days, or replace the water proofing on the phone, or screw in the screws that hold the screen in all the way. I guess I can’t expect you to want to work overtime and add 30 minutes more to your hours for the week for someone you had already given a terrible experience to . It took them only one full work day (9 hours) to have me inform myself they have screens... then decline fixing it that day... nice. and then take 5 hours of the second work day to repair the screen. I get my curtesy call that the phone will be done in 20 minutes to leave my house 20 minutes later wait in a line to be told it will be 15 more minutes. Staff up or don’t overflow your work order

Shout out to Jarvis though he might be the only employee who is worth anything to a business it appeared he was the newest employee I had seen there and the only one who actually cared. (I’m basing this name off my receipt of who repaired my phone sorry if it’s not the correct person but you should know...

First I was required to go to a UbreaIFix that was 40 minutes away because the ones closer did not have the part. So I selected Dekalb and thankfully I called ahead because they also did not have the part and they had to order it. I was finally told the part arrived by Jeremy a day later and I could schedule to come out. (Jeremy was the most helpful person working at this location btw). The Asurion program then tells you that you have less than a week to get to the location even though the issue with ordering the part was their issue. I get to the location, and the person at the desk can't even find my info even though I had called to reconfirm my appointment and arrival again by phone only 25 minutes earlier. Another technician comes up and helps and finds my info. He goes back to "check if the product is in stock" even though the whole reason I'm there is because I've already been told it's in stock. He comes back with a product that doesn't quite match mine. I say it's close enough since I already wasted 40 minutes getting out there. I was told online by Asurion that the fix was a two hour process, but the guy tells me it will be FOUR hours because it depends on if they are busy or not. I come back 4 hours later and the first technician is helping someone else...so I wait another 15 minutes to be helped. The guy does not recognize me. I say I'm there to pick up my phone and he seems surprised, and then goes and gets the second guy from earlier. The second guy brings out my phone and all seems good so far with the phone. At NO point did I feel like I was a valued customer. At NO point did I feel like my warranty claim was a priority to them. Again, the only person who seemed like they were interested in helping me was the first guy I talked to last week over the phone (Jeremy), and I don't think he was there today when I brought my phone in unfortunately. I still have NOT gotten my screen protector I was promised by Asurion or the "device refresh" is was promised by Asurion either that is supposed to be part of my warranty plan. The whole thing is quite a...