ALDI — Local services in DeKalb Township

Let me preface this by saying that I really do not like giving negative reviews. I realize that we all have some off days that can impact our job performance.

I write this post because it's long overdue. The bottom line is that the male cashier at Aldis is very rude and is a bad reflection on the company.

Again, I have never said anything before, but this comes from months of shopping at the store.

He never greets his customers. He slams the food in the cart and gets very annoyed when you are not moving fast enough. To be clear, this guy works during the day, and I believe that he has worked there for a while.

Before I retired a few years ago, I was in the customer service field for over twenty years. Although I realized that there are some great customers, I also ran into some unpleasant ones as well. Nevertheless, I always made it a point to be courteous and professional to each customer. For me, customer service should be a pleasant one. My experience here has not been good over the past couple of months. I will now look for another store to do...

Placed an order through Instacart for pickup. They gave the order to a different person without verifying ID/name. I drove to pick up and sat in my car for 45 mins before I was told there was nothing they could do. I currently have covid and am unable to go in and shop. I was told I had to go through Instacart, refund, repurchase, and then select a different time slot and wait for a different shopper to pick my order. They couldn’t re-pull the order for me, even though they handed it off to a different customer to take. I would’ve been sitting there at least another hour, assuming they even had time slots left for the day. Absolutely ridiculous that they couldn’t do anything for me after their mistake. Drove home with no groceries. This was the worst customer service I’ve ever encountered. You should actually be verifying identity before handing orders to people and then telling the actual owner of the order that there’s nothing you can do....

Aldi Dekalb cashier acts like you work for them, doesnt treat you like customers.. I was shopping early morning, Taylor just telling me a lot rules like a little kid. I was in hurry for work and no bags and cart shopping. I just need a rescu3 and help a little. The other day, was shopping with just lemon and onion, left my card and have to pay cash. I was in self checkout, and didn't noticed, I left my card, so had to pay cash and self checkout don't accept cash, didn't know that, had to go cashier again, the gentle man told me, he had to cancel it and given me attitude saying gibberish words and saying garbage, just to cancel with your finger.No need an attitude man. He told me, it's in front they don't accept cash, I don't work in aldi everyday and how will I know, I don't get paid self check out. I wonder if the manager is the same, this people forget thier roles.

Yeah, I don't post small stuff but this happen...