LA Fitness — Attraction in Denton

If your being asked if your interested in signing up for training READ this before you sign anything, I joined 2 years ago havent had a problem, till I signed up for training, I have seen great results in little time in training, I got put with a good trainer, Eric, however I was told false promises by the person incharge of training sign ups, first off I was working out minding my buisness and some one asked if I was interested in a free evaluation, after the evaluation I was satisfied with the information and was interested at that point I was tiered, we went though the differnet plans and I asked for the lowest plan and was told I was getting a one time offer, after I asked for the total price of my gym membership and training , I was told the training and gym membership was going to be a total of $180 after the initial payment, I was adressed that the payment would be paid at different dates and skimmed through agreements, but if I would have known that the gym membership and training in seperate payments all together would round up to $230 I would have not signed up for lesser days out of the month or not signed up at all, I also asked if my guest privileges could be canceled and I was told that if I signed up on the spot and signed papers I would get my guest privleges canceled, I came in today Feb,20 to sort things out and I have gotten confirmation by the front desk lady that apparently the guy that signed me up for training has no say in anything pertaining cancellations in memberships, and inorder to cancel my guest privlidges I would need to get with the person incharge of memberships, I wasnt going to say a thing about the training and just asked to cancel my guest privleges because I was concerned because I realize its the beggining of the month and I don't want to be charged for a service I no longer use, a little upset and annoyed by the whole situation, because this shouldn't be so difficult at this point I dont feel like a customer but a guy that the corporation can just trick in to getting money out of, sounds bad but im being as detailed as possible I could throw names but thats not the point I work hard for my money and shouldnt have to take time out of my day to try to figure out something that should have been done with more coordination, respect and understanding towards me the customer other than that I dont see my self at any other gym for years to come but If this isnt fixed after this contract im done...

While I've been mostly pleased with the facility in Denton, Texas, I had an encounter several days ago with a self-identified Operations Manager by the name of Jena.

Without going into detail (lack of space here), I had a complaint which I brought to Jena's attention. To put it simply, it had to do with the etiquette for sharing weight machines, especially those in high demand. For the most part, fellow customers are polite and conscientious about sharing machines but a tiny fraction are not.

When I approached Jena with my complaint, she first asked me if I had been polite about asking to "work in." When I said I had, she said I'd just have to live with (I'm paraphrasing). Obviously, I was not happy with her initial response. It felt like she was placing the entire burden of sharing resources completely on my shoulders.

To her credit, Jena did offer to speak to other guests on my behalf. I thanked her for her offer but declined because I really just wanted to know how well the management team would have my back in such a situation. And, while I appreciated her offer, it was what she said before and after - like a very untasty sandwich - that bothered me more than anything else that transpired this day.

She said, and I paraphrase, "We've never had any other guests complain about this before." Frankly, that's very hard to believe.

That sentiment basically felt like a huge invalidation. Nothing about her attitude convinced me that she was genuine in her offer to intervene. When statistics prove that, for every one customer who has a complaint, there are at least 26 others with the same or similar complaints, it was alarming that an Operations Manager would so readily dismiss a complaint. That means those 27 people either continue as unhappy guests or discontinue their membership and go to other fitness centers. Is that what LA Fitness wants? Unhappy guests?

I have been mostly happy with LA Fitness. Except for a tiny number of guests who do not share weight machines properly, most others are quite pleasant to work out with. Unfortunately, the interaction with this one particular manager, Jena, was a huge problem. It makes me wonder if her sentiments are shared by other members of the management team at this LA...

Worst customer service when trying to cancel! I signed up online (big mistake) and I thoroughly read the disclosures even before I started.. concerning cancelation, it said 'to cancel your membership, you have to go into your club during business hours' or something to that effect..

Well I did. I went in today (Saturday), and was told by the girl at the desk who had a far-from-pleasant persona, that I have to come back when an operations manager is working because NO cancellations are permitted when he is not at the location. His hours are Monday-Friday 9-5.

I recently received a promotion and my hours have been extended and I go in earlier. I'm a morning workout kind of guy, and being that I have to be heading to work at 6am to be on time and won't be back in town until around 6pm most days, LA fitness is not for me (they open at 6 ........). I explained all of this to the girl behind the desk and she replied "Sorry, I don't make the rules."..

BUT NOWHERE in my contract did it say I couldn't cancel without an "operations manager" present.

I could have gotten bent out of shape and demanded numbers for the store manager/ops manager, but instead I had her print me out a cancellation form that I can send to corporate because, like most people, I have too much going on to get stuck in a 45 minutes to an hour session of verbal diarrhea with some minimum wage kid, that all leads to the same maddening result.

I sent the form out today, and I assume it will arrive and be processed just AFTER my next billing cycle if they stick to true LA Fitness standards.

And on a side note, the so called "personal trainers" call nonstop trying to sell you their wildly overpriced "services" that aren't worth a dime over 10 dollars an hour. Tell them 'NO!', and they think you meant "Yes!" only a week or two later. Oh, and the equipment is in poor shape. They aren't using your monthly fees to fix and maintain those, that im sure of.

I will be spending a bit more and take my business to...