Mattress Firm Denton — Hotel in Denton

DO NOT PURCHASE FROM MATTRESS FIRM, HORRIBLE EXPERIENCE!

When I called this store asking about a sketchy email I received about a changing of my delivery date, the sales rep answered the phone by saying “are you really calling me again?” Thinking that I was someone else, instead of answering the phone like a professional. When I told them about the sketchy email, they said “hmm, that’s weird, we definitely would have called you about that” then proceeded to try to transfer me to someone but then hung up the phone because they cannot simply do something as simple as transfer a phone call. The email I got was for a manufacturing delay for an adjustable base, BUT MY ORDER DID NOT EVEN INCLUDE AN ADJUSTABLE BASE! I was told I had to pick up the bed in order to have it on the day I needed it so my wife and I could have somewhere to sleep. When I picked it up from the warehouse in Carrollton, the workers were so unhelpful and hardly helped me load a king size mattress into my uhaul, and I’m almost certain I have injured my back from trying to load it myself. I will never shop at mattress firm again, and I highly recommend everyone that reads this review to use their money elsewhere. If they cannot treat U.S. servicemembers with respect and proper customer service, they should be out...

Wow... So much to say about the terrible service received by Mattress Firm. My husband and I went to the Denton (Loop 288) location on July 3rd. We decided to go with the Purple mattress. Purple was having a sale online, so Mattress Firm said they would match it so we would purchase through them. Ok. Then they tell us that the paperwork would say it will take until August before we get the mattress, but it would be more like 3-5 days. Ok. We call today, not only did we find out that was a lie and it really will be August, but we even spoke to the same man (Gabe) who told us it would be much sooner. But the icing on the cake: We cancelled our order with Mattress Firm and they have the audacity to say we would be refunded our money in about 10 days. Are you kidding me?! So we pay you (a lot of!) money for a product we never get, we cancel the order because we still do not have the product as we were told, and you won’t give us our money for...

Kent was absolutely phenomenal to work with at Mattress Firm! From the moment I walked in, he greeted me with genuine warmth and professionalism. He took the time to understand exactly what I was looking for, asked thoughtful questions about my sleep habits, and guided me to the perfect options without ever making me feel rushed or pressured. His product knowledge is outstanding—he explained the differences between mattresses in a way that was clear and easy to understand.

What impressed me most was how much he cared about making sure I was comfortable with my choice. Kent went above and beyond, ensuring I felt confident in my purchase. It’s rare these days to meet someone so dedicated to both excellent service and customer satisfaction.

If you’re shopping for a mattress, do yourself a favor and ask for Kent—he’ll make the process enjoyable, stress-free, and you’ll walk out knowing you made the...