I recently had an extremely unfortunate experience at city park yesterday 04/14/15. My group had the 11:54am tee time and we were running a little behind. As I entered the shop at 11:43am and stated my tee time, I was promptly told that my tee time had been given away and we would not be able to golf. I inquired as to why and they said that we were late for our time. Clearly we were 10 minutes ahead of our time. The entire group was checked in and ready to tee off at 11:50. I was told to go and speak with the starter to see when we would be teeing off. The starters name is Bud and he told us that he had given away our tee time and that we had lost our time. While he said this, we asked who was in the middle of #1 fairway. He told us that the 11:45 time was in the fairway and that the 12:03 tee time was waiting on the tee box. Bud proceeded to argue with us that our time was lost and that he didn't know when we would be able to go play. I asked for a time frame and he said not until 2pm, when his tee sheet was open from 1:00-1:20pm. At this point, tempers were flared and foul language was exchanged between our group and Bud the starter. During this argument the 12:03 tee time was still waiting on the 11:45 tee time to clear the fairway. We told Bud that we thought he was a terrible and rude starter to which he replied, " you are terrible customers." We promptly went to the shop to receive a refund and told the shop attendants about the entire situation. They said sorry that Bud was rude, but offered no other form of correcting this terrible customer service. As they refunded us, I realized that they had lost a tee time, lost $150+ in green fee revenue, another $60-100 in dinks and food. Therefore due to the lack of customer service, the rudeness of the staff and the abrasiveness of the whole situation, the golf course lost roughly $250. My entire group has worked in the golf industry for 5+ years and we have never had a worse overall experience at a golf course. We will not be going back to City Park Golf Course and I do not recommend anyone go there. Note to the Staff at Park City Golf Course: PLEASE IMPROVE YOUR CUSTOMER SERVICE or let your patrons know that they will be treated poorly at your facility.