Windsor at Broadway Station is a poorly managed, negligently maintained, overpriced dump of an apartment complex. I would give this place 0 stars if I could.

Update 2/1/24: Windsor is clearly soliciting fake positive reviews to artificially improve the rating and bury true resident feedback. Since I submitted this, two 5 star reviews were left by people living out of state with the last name 'Leathers' which also happens to be the name of a Windsor employee. Shady!

I lived here for two years and can say that it was by far the worst renting experience I've had anywhere, and the only reason I renewed was due to being misled by Windsor as to the improvements being made to address major issues related to maintenance, safety, cleanliness and overall negligent and incompetent property management at renewal time.

First off, the maintenance and property upkeep here are horrendous. Main elevators would stop working and stay down for several months - I'd estimate that in two years here, at least one main elevator was down 90% of the time. This resulted in major inconveniences not only in getting in and out of the building, but also raises significant accessibility concerns as the alternative was often taking many flights of stairs and/or walking longer distances.

We did not have running water in our unit for 10 days at one point, nor did dozens of others in the building. This was due to a core water pump going down and them not having performed sufficient preventative maintenance to notice this before it fully broke, nor did they have a replacement part on hand. Wildly negligent.

We also had an air conditioning fan break at the hottest point in the summer (95+ degree days) and did not have it replaced for weeks because they 'were waiting on a part to arrive' again. It's mind boggling that in a building of 500+ units, they would not keep spare parts around for situations like this.

The main garage door was also almost always broken and stuck in the up position, allowing anyone off the street access to resident parked cars as well as the mailroom. I lost count of how many cars I saw with smashed out windows or how many packages I never received because they were stolen.

Eventually, after many resident safety complaints, Windsor hired 'security' to roam the parking garage. This entailed some pretty unprofessional and ill-equipped people wearing street clothes walking around a couple times per day openly smoking cigarettes and marijuana, despite this supposedly being a non-smoking property.

In addition, the property was rarely cleaned and overall was just disgusting. The smell of dog urine and feces in the hallways became overwhelming, especially in the summer, because of how infrequently carpets were cleaned. The 'gym' was also flat-out gross due to lack of equipment being sanitized - it was also very common for the building to not restock wet wipes making it impossible for residents to clean up after working out. It's also worth noting that the pool, hot tub and communal grills were visibly unclean pretty much the entire time I lived here.

What makes all of this worse is a property management team that was not only wholly incapable of effectively addressing resident concerns, but also quite unprofessional and standoffish on many different occasions when I emailed them about issues mentioned above. It was also extremely common for mass emails from property management to contain inaccurate information and major typos. They were also usually late in providing sufficient notice for important and potentially disruptive events like fire alarm testing, or in-unit inspections - this was very frustrating.

Overall, this was a very unpleasant and negative experience and after taking into account the relatively high cost of living (and marketed as 'luxury living' ), represents a terrible value. With many similarly situated complexes seemingly on every street corner these days in Denver, you could surely pick one at random and find a better value and overall place to live than what you'll get with Windsor at Broadway Station.